Member Service Specialist; Ruston

La Capitol Federal Credit Union is seeking a Member Service Specialist (MSS) to assists our members with their financial needs, by providing outstanding member service, not limited to, receiving/processing loan applications, opening deposit accounts, maintaining up-to-date knowledge of all products and procedures, and reviewing member accounts and/or consumer reports and utilizing that information to aide in cross-selling products to improve members financial well-being.

Our MSS maintain positive attitudes, and are problem-solvers with strong member service, and provide to other credit union departments as directed by management.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides outstanding member service in a timely manner through multiple channels including but not limited to email, face to face interaction, and telephone.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Achieves minimum standards and expectations related to product sales, cross sales and funding.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Works all account queues in a timely manner as outlined in minimum expectations standards.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Maintains contact with new members regarding products, services and customer service experiences.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to Phone Center/Engagement Center as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Communicates member feedback to various teams—including technical and marketing departments—in order to improve the overall member experience

Understands compliance issues and attends training as they relate to credit union services including, but not limited to:
Bank Secrecy Act, Reg P and Patriot Act.

Education and/or Experience
:

Bachelor's degree (B.

A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

If you have questions about applying for a job at La Cap, you can contact the HR Department at recruiting or by calling  or . La Capitol Federal Credit Union is an Equal Opportunity Employer.