Customer Experience Associate

Overview

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Pay is $15.25 per hour, which may be below your state's minimum wage. Please take this into consideration when applying.

Customer Experience Associate I

Location: Baton Rouge, LA

Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Compensation: $15.25 per hour

The Customer Experience Associate I provides customer support for Medicaid Long-Term Personal Care services by answering calls, collecting information, and directing requests appropriately.

• Handle inbound Medicaid Long-Term Personal Care calls in a clear, consistent, and professional manner
• Gather and document all required information from requestors and recipients
• Identify, document, and resolve issues promptly or escalate to the appropriate department as needed
• Route calls to the correct units to ensure timely resolution
• Adhere to OAAS and CSS departmental timelines and procedures
• Complete required monthly telephone monitoring and quality assurance requirements
• Maintain accurate records in accordance with policies, procedures, and confidentiality standards
• Demonstrate effective time management while meeting productivity and quality expectations

• High school diploma or GED equivalent
• Minimum of two (2) years of customer service or call center experience
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong verbal, written, and interpersonal communication skills
• Ability to work independently and demonstrate sound judgment
• Proven ability to manage multiple tasks simultaneously in a deadline-driven environment
• Strong attention to detail and organizational skills

• At least one (1) year of experience working with older adults or persons with disabilities
• Knowledge of healthcare environments, elderly populations, or adults with disabilities
• Familiarity with Medicaid programs and services

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone, too.

In this role, you can expect the following working conditions:

• Onsite work:
  Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Perks and rewards designed for you:

• Health and Welfare Benefits:
  Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings:
  We will support you as you save for your future.
• Employee Discounts:
  We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities:
  We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training:
  Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off:
  We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment:
  We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

• Bring your authentic self to work
• Grow and thrive, both personally and professionally
• Make a…