Customer Care Representative

Minimum Qualifications

MINIMUM QUALIFICATIONS: High school diploma or equivalent and three years’ experience in customer service.
Preferred Qualifications: Bachelor’s degree in any field.

The Customer Care Representative provides passengers with needed information and Responsibilities include providing route, schedule and fare program structure and information to the public.

REQUIRED KNOWLEDGE, SKILLS, and ABILITIES: Knowledge of customer service principles and practice, cash handling practices, knowledge of bus routes and ability to give proper direction. Preparing reports, maintaining logs and records, providing customer service, reading maps, communication, interpersonal skills and ability to exchange and convey information and receive work direction.

• Provides route and schedule information to public
• Answers telephones for customer and general inquires
• Provides fare information, sell bus passes and handle cash for sales
• References Route Match to provide accurate time and locations for relay to customers
• Handles customer inquiries and complaints and routes them as necessary with the objective of resolving situations in the shortest amount of time and at the lowest organizational level.
• Recommends corrective services to adjust customer complaints.
• Performs other duties associated with partner department and as directed by supervisor.