Customer Support & Retention Specialist

Customer Retention & Quoting Specialist

Make an Impact Where It Matters Most — Our Customers

JM Test Systems is looking for a Customer Retention & Quoting Specialist who enjoys building relationships, staying organized, and helping customers keep their operations safe and compliant. In this role, you’ll be a key connection point between our customers, sales team, and internal operations—ensuring timely recalibrations, accurate quotes, and a smooth overall experience.

If you’re detail-oriented, comfortable on the phone and email, and motivated by helping customers succeed, this could be a great fit.

• Proactively reach out to customers regarding upcoming or overdue equipment recalibrations and safety testing
• Prepare clear, accurate service quotes and respond to customer inquiries
• Partner with Outside Sales Representatives to support quoting and customer needs
• Maintain accurate customer and equipment records in our CRM and internal systems
• Use tools like Cal Mapp and CRM to track follow-ups and identify service opportunities
• Document customer interactions and maintain detailed communication history
• Log customer concerns and collaborate with internal teams to resolve issues quickly
• Work cross-functionally to ensure services are delivered accurately and on time

• Experience in customer service, sales support, quoting, or a similar role preferred
• Strong communication skills—both written and verbal
• Comfortable making follow-up calls and building long-term customer relationships
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and CRM systems (or willingness to learn)

• Stable, growing company with long-term career opportunities
• Supportive, team-oriented culture
• A role where your work directly impacts customer satisfaction and retention
• Opportunities to learn the business and grow within the organization

• Medical, Dental, and Vision Insurance
• HSA with Employer Contribution
• 401(k) with Company Matching
• Paid Time Off:
  Vacation, Sick Leave, Birthday, and Holidays
• Employer-Paid Life Insurance

• Full-time (40 hours per week)
• Monday through Friday