More jobs:
Customer Service Rep
Job in
Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listed on 2026-01-27
Listing for:
eQHealth Solutions
Full Time, Seasonal/Temporary
position Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Provides courteous and prompt service to all internal and external customers.
- Research provider questions regarding status of reviews/authorizations
- Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
- Understands when to escalate a call to a supervisor.
- Enters all call data for tracking.
- Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.
- Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
- Identifies opportunities and recommends methods to improve service and work processes.
- Performs other services as required.
- Seniority level:
Entry level - Employment type:
Full-time - Job function:
Customer Service - Industry: IT Services and IT Consulting
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