Branch Operations Assistant

Overview

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. IAA’s platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles with a global buyer base across more than 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees may enroll in the company’s 401k plan with a 100% match for the first 4% contributed. Employees receive 15 days of PTO each year.

About the Team:
We conduct hundreds of live auctions each year around the world. A hardworking team in a variety of full-time and part-time roles supports a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

IAA, an RB Global Inc. Company, is seeking a Branch Operations Assistant to join our team. The Branch Operations Assistant addresses all customer inquiries under the direction of the Branch Manager, performs clerical duties in the office, conducts basic yard functions to ensure key information is recorded on incoming vehicles, and helps with the upkeep and maintenance of these vehicles throughout the sale process.

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments
• Enter data into the computer system
• Reference pricing and delivery information
• Respond to customer questions, complaints, and requests
• Set up new records and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process all necessary paperwork in preparation for auction day, securing necessary approvals
• Follow well-established procedures under the close direction of the supervisor
• Open to learning automobile titling
• Help with other office functions as needed
• Vehicle check-in by recording and filing information on vehicles being assigned to the facility
• Detail vehicles to improve appearance and value at auction
• Operate passenger vehicles safely to move and store them within the facility
• Assist visitors by providing guidance and directing them to the appropriate person
• Receive training in forklift/loader operation
• Immediately report all violations of company policy to a supervisor or manager
• Become an expert for entry-level Yard Attendants and Customer Service Representatives

• Able to communicate and work with customers & towers
• Basic computer skills
• Time management skills
• Ability to work unattended
• Clear communication skills
• Professional and clean appearance
• Ability to function well as part of a team
• Must be willing to learn how to operate a forklift
• General mechanical knowledge of vehicle makes and models
• Experience in equipment rental or construction industry and related fields preferred
• Basic automotive repair skills preferred
• Previous forklift operating experience is a plus
• Must be able to lift and carry up to 75 lbs and perform activities that involve stooping, bending, standing, and walking for reasonable periods
• Driver's License Required
• 18+ age requirement

• High School Diploma or Equivalent
• 0-2 Years of related experience

In return for your skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. We will provide reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment.

Please contact us to request accommodation.