Admin Coordinator - T&L​/ETWD

Overview

This position is located in Baton Rouge, LA. This is a temporary Job Appointment that may last up to 4 years.

Office of Teaching & Learning – Educator Talent & Workforce Development team. This role reports to the Director of Background Credentialing and supports teacher certification and background credentialing processes to help ensure every classroom is staffed by certified, effective, and well-prepared educators.

The Louisiana Department of Education’s Office of Teaching and Learning seeks an Administrative Coordinator 4 to join the Educator Talent & Workforce Development team, reporting directly to the Director of Background Credentialing.

• Assign and process cases daily to support specialists in certification and background credentialing.
• Provide customer service to applicants, school districts, and teacher preparation programs through the certification portal.
• Research and resolve applications flagged for additional processing.
• Help manage workload distribution based on volume and staff capacity.
• Securely collect, download, and review criminal background checks (CBCs) from the Louisiana State Police.
• Analyze and prioritize CBCs, flagging urgent cases for immediate review by specialists or the legal team.
• Confirm whether individuals on CBCs hold teaching certificates.
• Scan and upload paper and electronic CBCs into OnBase, ensuring accurate indexing and retrieval for investigations.
• Manage and oversee the team’s time and attendance records.
• Maintain the team’s technology inventory.
• Purchasing office supplies.
• Collect, sort, and distribute incoming mail; send out documents as requested by specialists.
• Respond to user account login questions and assist with authentication.
• Schedule and coordinate meetings for the supervisor and staff using Outlook and Zoom.

• Experience with Google Workspace (Drive, Docs, Sheets) to create, organize, and manage electronic files.
• Proficiency with Microsoft Outlook (scheduling and email management) and Zoom (meeting coordination and facilitation).
• Experience using case management systems or electronic databases for tracking, processing, and retrieving records.
• Ability to review and analyze sensitive documents, such as employment records and background checks, with accuracy and confidentiality.
• Strong data entry and document management skills, including scanning, indexing, and retrieving records in OnBase or similar platforms.
• Experience providing customer service and stakeholder support, including responding to inquiries, clarifying requirements, and resolving issues professionally.
• Ability to prioritize and manage workload in a high-volume environment with strict deadlines.
• Familiarity with educator certification processes or state regulatory compliance work (preferred but not required).
• Ability to work independently with discretion and as part of a team.
• Strong written and verbal communication skills.

Three years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience. For more details, see the official job specifications for this role.

Here is the official job information: the official job specifications for this role, as defined by the State Civil Service, can be found here.

As an Administrative Coordinator, you will support the Educator Background Credentialing and Teacher Certification teams as follows:

• Assign and process cases daily to support specialists in certification and background credentialing.
• Provide customer service to applicants, school districts, and teacher preparation programs through the certification portal.
• Research and resolve applications flagged for additional processing.
• Help manage workload distribution based on volume and staff capacity.
• Securely collect, download, and review criminal background checks (CBCs) from the Louisiana State Police.
• Analyze and prioritize CBCs, flagging urgent cases for immediate review by specialists or the legal team.
• Confirm whether individuals on CBCs hold teaching certificates.
• Scan and upload paper and electronic CBCs into OnBase,…