Service Scheduling Coordinator

Overview

ARCCO Power Systems, a leader in providing reliable generator solutions for commercial and industrial clients, is looking for a highly organized and detail-oriented Service Schedule Coordinator to join our team. This role is essential to keeping field service operations running smoothly, ensuring technicians are scheduled efficiently and customers receive timely service. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving, making them an integral part of our organization.

Pay starts at $20 and is commensurate with experience.

• Schedule service calls, preventive maintenance, and emergency repairs for generator technicians, optimizing for efficiency and customer satisfaction.
• Communicate clearly with customers to confirm appointments, provide service updates, and address inquiries with professionalism.
• Monitor technician availability, workload, and geographic zones to optimize scheduling.
• Update and maintain service logs, work orders, and job tracking systems (e.g., Infor or other internal platforms).
• Work closely with the service manager, parts department, and dispatch to ensure efficient workflow.
• Handle incoming calls and service inquiries via phone and email with professionalism and urgency.
• Adjust schedules as needed to accommodate high-priority or emergency jobs.
• Track and follow up on open work orders, customer updates, and technician reports.
• Maintain accurate documentation and ensure data entry is completed in a timely manner.
• Provide administrative support to the service department as needed.

• 1–3 years of experience in service coordination, scheduling, dispatching, or a related administrative role.
• Exceptional organizational skills with a keen eye for detail and accuracy.
• Strong verbal and written communication skills, with a focus on professional customer interactions.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with scheduling software (e.g., Infor, Service Max, or similar), Microsoft Excel, and other tracking systems.
• Familiarity with generator service or technical industries a plus (not required).
• High school diploma or equivalent; associate’s or bachelor’s degree in business or a related field is a plus.

• Work with a company that supports critical infrastructure across commercial and industrial markets.
• Join a team of dedicated professionals in a growing and dynamic industry.
• Opportunities for career growth and development.
• Supportive work environment with a focus on teamwork and efficiency.
• If you are a motivated individual looking to contribute to a dynamic team while honing your organizational skills, we encourage you to apply for the Scheduling Coordinator position today!