Receptionist & Client Experience Coordinator

Overview

Emergent Method is seeking a highly motivated, results-oriented administrative professional to serve as Receptionist & Client Experience Coordinator. As a member of the firm’s administrative team, this individual plays a key role in delivering a professional, seamless, and well-organized office and client-facing experience while providing administrative and operational support, serving as the first point of contact for clients and visitors and setting the tone for each experience.

The ideal candidate brings administrative experience, exceptional customer service skills, sound judgment, and professional, effective communication in client-facing interactions. This role requires excellent organizational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This is a full-time, on-site position based in Baton Rouge, Louisiana.

• Front Desk & Client Experience
  • Serve as the primary front-office and reception point of contact for the firm, representing Emergent Method in all client and visitor interactions
  • Greet and host clients and visitors in a friendly, professional, and courteous manner
  • Answer incoming phone calls, route calls appropriately, take messages, and provide general information
  • Manage visitor flow and ensure a positive, high-quality client experience from arrival to departure
• Conference Room & Meeting Management
  • Manage shared office calendars, conference room scheduling, and meeting logistics
  • Prepare conference rooms for meetings, including room setup, technology readiness, catering coordination, and refreshments
  • Support in-house and off-site meetings by preparing materials, coordinating logistics, and assisting with follow-up as needed
  • Proactively anticipate meeting and client needs and address issues before they arise
• Office Operations & Administrative Support
  • Oversee daily office operations, including opening and closing the office, maintaining organized and well-stocked common areas, and coordinating deliveries
  • Pack, unpack, and organize meeting and event materials
  • Run errands and support general office operational needs
• Team Support
  • Provide proactive and responsive administrative and operational support to internal clients across the firm
  • Maintain documentation, checklists, and standard operating procedures related to front-office and administrative responsibilities
  • Assist with internal events, including setup and breakdown, in coordination with the events and/or operations team
  • Support administrative continuity by following established procedures and contributing to process improvements

• Three or more years of experience in reception, office administration, customer service, or similar administrative support roles preferred
• Completion of a post-secondary educational degree
• Ability to work on-site Monday through Friday during standard business hours (8:00 am—5:00 pm), with flexibility to adjust hours as needed for specific engagements or meetings
• Strong customer service mindset with the ability to anticipate client and team needs
• Comfortable interacting with executives, clients, and internal teams
• Excellent organizational, time management, and multitasking skills with strong attention to detail
• Professional verbal and written communication skills
• Positive, proactive attitude dedicated to delivering a high-quality client and office experience
• Comfortable with technology and experience with Microsoft Office Products, specifically Outlook and calendar management
• Comfortable working in a client-facing role and supporting multiple priorities simultaneously
• Ability to perform the physical requirements of the role, including standing for extended periods, moving materials, and lifting items up to 30 pounds, with or without reasonable accommodation

At Emergent Method, we have a culture you won’t find anywhere else. We offer a flexible and fun environment where each team member can create their own success by challenging themselves, learning new skills, and contributing toward exciting projects that impact the communities we serve. We trust our teammates, believe in their talents, and celebrate…