Purchasing and Service Support Specialist

The Purchasing and Service Support Specialist plays a key role in supporting the Purchasing Supply Chain Coordinator and Service Coordinator at Majestic Medical Solutions. This position serves as an intermediary between purchasing, service, and accounting departments, ensuring smooth communication and efficient handling of returns, exchanges, credit memos, and order issues.

• Coordinate and process Return Merchandise Authorizations (RMAs), including communication with vendors and tracking return statuses.
• Assist with warranty returns, ensuring proper documentation and timely resolution with suppliers.
• Assist with product exchanges and replacements as needed, working closely with the purchasing and service teams.
• Assist with processing and tracking credit memos, ensuring accurate application and coordination with the accounting team.
• Assist with monitoring backorders, follow up with vendors for updates, and communicate status to the purchasing and service teams.
• Act as a liaison between purchasing, service, and accounting to resolve order discrepancies, billing issues, or delays.
• Maintain organized records of returns, credits, and vendor communications.
• Support the Purchasing Supply Chain Coordinator and Service Coordinator with administrative and operational tasks.
• Update service software to reflect current order and return statuses.
• Carry out assigned responsibilities within the Quality Management System.

• High school diploma or equivalent
• 1–2 years of experience in an office, purchasing, or service support role
• Basic understanding of RMAs, warranty returns, credit memos, and backorders
• Positive attitude and desire to work as a team player
• Effective written and verbal communication skills