Team Coach

Job Description

Location:

Dark Lane, Batley, West Yorkshire

The Team Coach is the frontline leader, culture carrier and daily practice champion for the Care Partner team. They work in the numbers, providing direct personal care and support to residents while leading, coaching and guiding the team to deliver safe, compassionate and personalised care every day. This is a hands‑on role that combines leadership with active care delivery. The Team Coach models best practice, ensures strong communication, upholds CHG’s values, reinforces safe working and maintains the highest standards of wellbeing, documentation and team culture.

They work closely with the Culture & Engagement Manager, Home Operations Manager, Therapy Partner and Clinical Excellence Leads to ensure each shift is well organised, resident experience is prioritised and the team feel confident, supported and aligned with CHG’s purpose.

• Team Leadership & Coaching
  • Lead and support the Care Partner team, promoting compassionate, personalized care.
  • Conduct daily team huddles to clarify priorities and expectations.
  • Foster teamwork and accountability, and reinforce company values.
• Hands‑On Care Delivery
  • Provide personal care, emotional support, and assistance with daily living to residents.
  • Ensure care aligns with care plans, risk assessments, and legal requirements (e.g., MCA, DoLS).
• Coaching & Professional Growth
  • Offer on‑the‑job coaching and feedback to the team.
  • Identify training needs and support colleague development.
  • Guide new team members through their induction.
• Problem‑Solving & Accountability
  • Champion a proactive approach to addressing and fixing issues.
  • Ensure prompt escalation of unresolved issues.
• Medication Management
  • Safely administer medication and manage inventory.
  • Escalate discrepancies or errors immediately.
• Family Liaison
  • Build strong relationships with residents’ families and ensure open communication.
  • Integrate family input into care planning.
• Documentation & Quality
  • Keep care plans and records up to date, ensuring high standards of documentation.
  • Provide feedback on team’s documentation quality.
• Shift Leadership & Handover
  • Manage staff allocations and breaks before each shift.
  • Lead handovers with clear communication on priorities and risks.
• HR Responsibilities
  • Conduct performance meetings and identify colleagues needing support.
  • Engage in “Our Suite” conversations as needed.
• Quality Assurance
  • Conduct checks on care standards and environment.
  • Provide real‑time coaching and support.
• Safeguarding & Risk Awareness
  • Monitor for safeguarding or wellbeing concerns and escalated when needed.
  • Ensure team understands and follows safeguarding protocols.
• Collaboration with Key Internal Roles
  • Work closely with other departments (e.g., Therapy, Clinical Excellence) for coordinated care.
• Daily Routine & Wellbeing
  • Promote a personalized and non‑institutional daily routine for residents.
  • Reinforce therapy‑led routines.
• Risk & Dependency Awareness
  • Identify changes in resident needs or risks and act quickly.
• Workforce Support & Psychological Safety
  • Support team wellbeing and emotional resilience.
  • Address staff concerns and escalated distress when needed.
• Inspection & Audit Readiness
  • Ensure the team is prepared for inspections through consistent, high‑quality practice.
• Rota & On‑Call
  • Assist with rota management and on‑call duties.
• Agency Staff Oversight
  • Ensure agency staff complete inductions and are familiar with residents’ needs.
• Additional Duties
  • Take on other tasks as directed by senior leadership and support improvement initiatives.

• Culture & Engagement Manager
• Care Partner Team
• Clinical Excellence Leads
• Therapy Partner
• Home Operations Manager
• Residents & Families
• Quality & Safeguarding Teams
• Wellbeing Teams
• Agency staff

• Warm, supportive leader with coaching abilities.
• Skilled in hands‑on care delivery and safety.
• Strong communicator with high emotional intelligence.
• Proficient with digital tools (e.g., Nourish, Sona).
• Highly organized and calm under pressure.
• Proactive and detail‑focused, with a strong commitment to company values.

• Warm, supportive leader with coaching abilities.
• Skilled in hands‑on care delivery and safety.
• Strong communicator with high emotional intelligence.
• Highly organized and calm under pressure.
• Proactive and detail‑focused, with a strong commitment to company values.

No explicit desired criteria listed.

Closing Date:
Thursday 26th February, 2026
Contract Type:
Full‑time
Salary: £15.00 Hourly