Customer Service Advisor

Role:
Customer Service Advisor

Location:

Batley
Salary: £ 12.50 per hour
Job Type: Temp to Perm
Hours of work: 37.5 hours per week Monday to Friday 9am-5pm 1 Saturday on a Rotation (1 in 4 weeks) There is a requirement to cover some Bank Holidays.
Benefits
- Pension, Holiday entitlement, overtime paid at a higher rate, discretionary company bonus, health cash plan, onsite canteen and free parking.
 
Talent-UK are recruiting on behalf of their client for a Customer Service Advisor to join their team on a temp to perm basis.
The Customer service advisor is often the first and last touchpoint of the customer journey, so ensuring a personal and seamless experience is essential. Unlike other Customer Call Centre, the role is not about getting through large volumes of calls every customer contact counts and each one is unique, they want every customer to feel as though they are truly valued and as though they were the only customer that you dealt with that day.
 
Main purpose of the role:
The role will be varied, no one customer experience is the same. Your primary function will be to delight each and every customer through effectively managing their enquiries, issues or complaints in in a calm and timely manner.

Key responsibilities:

Deliver excellent customer service at all times
Utilising relevant data management systems to effectively service and record customer contacts.
Communicating with customers both verbally and written at length to obtain accurate and relevant information, offering advice and support, and completing all accompanying administration.
Resolving customer enquiries and complaints
Complaint handling including investigation and resolution
Produce written response to customers
Process customer repairs
Process refunds and replacement orders
Handling of pre-sale enquiries, including being able to advise customer across all product ranges
Inputting of mail orders
Handling internal queries from stores and home visit teams
Enhance the performance of the business by converting warm leads into either store or home visit appointments
Booking and scheduling of customer appointments
Booking deliveries on to the internal CRM
Investigating and locating lost stock at , carriers and warehouses  Position requirements/

Qualifications:

Previous experience of working in a similar role and a proven track record in successful Customer Services both telephone based and via written communication
Previous experience in a customer contact role with call handling experience
Excellent telephone manner
Must be able to demonstrate resilience and be self sufficient
Adaptable to change and good time management skills
Good IT skills are required including proficiency in Microsoft Office
Good listening skills and excellent interpersonal/communication skills   
This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so.
 
 INDD