Bilingual Health Services Representative NB

Job Category
:
Customer Service

Requisition Number
: BILIN
004657

Showing 1 location

Bathurst, NB E2A 4L7, CAN

🌟
Join a Call Centre with a Cause:
Health Services Representatives Needed! 🌟

As part of a call centre with a cause, Health Services Representatives are committed to enrolling patients in identified programs while always providing optimal, patient-first customer service. The Health Services Representative will consistently communicate with patients, clients, and other stakeholders, playing a critical role in patient and overall customer satisfaction.

What we offer (and why you’ll love it here!):

• Epic Work-Life Balance: Our shifts are limited to days and evenings and closed on holidays.
• Growth Opportunities: Continuing to build your knowledge through internal training ensures you stay at the forefront of best practices and innovations in nursing. Our ongoing education opportunities empower you to enhance your skills and provide exceptional patient care.
• Vibrant Culture: Our vibrant culture thrives on community engagement, fueled by employee feedback through Office Vibe. From local activities to national initiatives, our passionate team extends its commitment to creating positive change beyond patient care.
• Our People Say It Best:
• Location: Remote
• Job Status: Full-Time

Why Coverdale Clinics?
At BioScript Solutions, we believe in people over process and patients before everything. Joining Coverdale means becoming part of a healthcare movement focused on compassion, innovation, and real human connection.

We offer:

• A Call Center With
  
  Purpose:
  
  Be the voice of reassurance in a complex healthcare world, making a real impact from day one.
• Sustainability in Action: With one tree planted for every new hire, you’ll literally help grow a greener tomorrow.
• Vibrant Culture: Stay engaged through employee feedback tools like Office Vibe and enjoy a supportive team that values your insights.
• Ongoing Growth: Internal training and continuous education keep you learning, growing, and leading in your field.

• Serve as a key liaison between patients and healthcare providers, ensuring seamless coordination of care.
• Handle inbound and outbound calls and email inquiries with empathy and efficiency.
• Escalate matters to physicians, nurses, or program coordinators as needed—knowing when to take the lead and when to seek support.
• Respond thoughtfully to patient concerns, assisting with everything from scheduling to program-related questions.
• Enter accurate patient data and uphold the highest standards of confidentiality and professionalism.
• Track and report adverse events (AE) and product quality complaints (PQC) for the Quality Service Team.
• Confirm and review appointments, locations, and schedules with clarity and care.
• Support your team with document filing, report submissions, and general administrative needs.
• Be a steady presence in a fast-paced, ever-evolving environment, adapting with grace and delivering consistent results.

• High school diploma or a minimum of three years of relevant employment experience
• Strong computer skills (Outlook, Word, Excel); experience in patient management systems is a plus
• Customer service experience, preferably in healthcare; familiarity with medical terminology is an asset
• Ability to stay calm and collected under pressure, while juggling multiple priorities
• Excellent verbal and written communication skills and active listening abilities in French and English required
• Proven commitment to diversity, inclusion, and cultural competence when working with patients
• A creative, independent spirit who also thrives in a collaborative, team-based environment
• Dedication to patient-first service and a desire to make a meaningful impact every day

Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and…