Operations Support, Administrative​/Clerical

We are seeking a proactive, highly organised Operations Support Officer to provide end-to-end administrative and operational support across the business. This role is critical in keeping daily operations running efficiently, strengthening systems and processes, supporting data-driven decision making, and enabling teams to perform at their best.

This is a hands-on, office-based role suited to someone who thrives in a fast-paced environment, enjoys ownership, and wants to grow into a broader operations or coordination career.

• Provide day-to-day administrative and operational support across the business
• Manage incoming calls and enquiries with professionalism and efficiency
• Maintain accurate data entry, records management, and digital filing systems (One Drive)
• Coordinate shared calendars, scheduling, and meeting logistics
• Take meeting minutes, track actions, and follow up to ensure completion
• Manage office supplies and purchasing to support operational continuity
• Support workflow tracking and task management using
• Prepare reports, analyse data, and identify trends to support informed decisions
• Improve, document, and maintain systems, procedures, and workflows
• Identify opportunities to automate and streamline office and operational processes
• Collaborate with cross-functional teams and build strong internal relationships
• Ensure compliance with documentation standards and internal procedures

• The office runs smoothly, information is easy to find, and systems are reliable
• Tasks are tracked, deadlines are met, and nothing falls through the cracks
• Data is accurate, meaningful, and supports better decisions
• Processes are continuously improved and documented
• Teams feel supported, informed, and organised
• You operate with ownership, initiative, and accountability

• You bring positive energy and understand the impact your attitude has on team performance and culture
• You perform well under pressure and remain focused in a deadline-driven environment
• You enjoy finishing what you start and take pride in high-quality execution
• You work independently, use initiative, and don’t require constant direction
• You’re motivated by growth, learning, and building capability beyond the role
• You genuinely enjoy systems, structure, and operational discipline
• You confidently contribute ideas and challenge constructively when needed
• You collaborate well across teams and actively seek to understand how the business operates
• You enjoy working with numbers, analysing trends, and building simple, useful reports
• You manage your workload in a structured way while adapting quickly to change

• You’re easily distracted and struggle to maintain focus in a busy environment
• You don’t enjoy a high-energy team culture that includes humour and banter
• You’re uncomfortable giving or receiving constructive feedback
• You’re seeking a remote or hybrid role — this is fully office-based
• You find daily deadlines and accountability stressful

• Experience in administration, operations support, or office coordination
• Strong communication skills and professional phone manner
• High accuracy with typing, data entry, and record keeping
• Strong proficiency with Microsoft Office (Outlook, Word, Excel, Teams)
• Excellent organisation, prioritisation, and time management skills
• Ability to work independently and problem-solve proactively
• Understanding of basic accounting principles
• Experience using Xero and  is highly regarded
• Comfortable working in cloud-based systems and digital workflows

• High level experience: £30,
• 4 day working week, 39 hours Monday to Thursday, 7.00am until 5.15pm
• 28 days holiday which equates to 7 weeks
• Full time employees work 180 days per annum which is 49% of the year
• Access to training programs and opportunities for skill enhancement to help you grow
• Company events

Please contact s with your CV.