Voice & Network Engineer

Job Description

Bath Iron Works is a leader in designing and building U.S. Navy ships. We also provide maintenance, modernization, and lifecycle support services for Navy ships and maintain the most sophisticated marine engineering expertise in the world to support future capabilities. Part of General Dynamics Marine Systems, our ability to design, build and maintain our nation’s most advanced warships is a critical element of the U.S. defense industrial base.

Join us in a mission that matters! BIW is seeking a highly skilled Voice and Network Engineer to join our team and help us maintain and improve our communication and network systems by assisting with designing, implementing, and maintaining components that support enterprise voice, network, and data systems.
The position is on-site, located at the shipyard in Bath, Maine.

The successful candidate will work within a larger team of network engineers whose responsibility is to monitor and manage the Bath Iron Works (BIW) WAN and LAN networks. This position requires a strong background in voice and networking. If you are a problem-solver, a strategic thinker, and have a strong background in voice and network engineering, we would love to have you on board.

• This position is on site in a manufacturing facility. Successful candidate must adhere to all company safety requirements.

• Maintain voice, data, and video network hardware and systems to ensure minimal downtime. Investigate, resolve and escalate technical incidents. Research, analyze and isolate errors and assist with network assessments.
• Test various voice or data equipment such as private branch exchanges (PBX), voice mail and call management systems as well as help support other network technologies.
• Provide technical support for internal and/or external customers, answer technical questions as well as recommend and implement approved course of action. Identify and resolve complex voice and network issues.
• Perform configuration changes on various voice or data equipment such as PBX, voice mail, call management systems, routers, switches, etc. to enhance performance.
• Assist with installation and maintenance of voice/network solutions, including hardware, software and device configurations.
• Develop and implement disaster recovery plans for voice systems.
• Monitor voice performance and identify areas for improvement.
• Other duties as assigned.

• Train and mentor junior engineers on voice systems.
• Develop and maintain documentation for voice and network systems.

• Deliver safety leadership, project execution, team collaboration and communication, as well as continuous improvement.
• Collaborate with cross-functional teams to ensure seamless integration of voice and network systems.
• Manage and maintain vendor relationships for voice and network equipment and services.
• Effectively collaborate with teams and vendors on ongoing site improvement and construction projects.

• Ongoing curiosity to stay updated on industry trends and advancements in voice and network technology.

• Bachelor’s degree in computer science, engineering, or a related field. Related work experience and/or certifications will be considered in lieu of degree.

• Minimum of 5 years of experience in Voice and Network Engineering.
• Extensive knowledge of voice and network protocols, such as SIP, BGP and OSPF.
• Strong understanding of network security principles and best practices.
• Avaya PBX phone system knowledge and certifications are a plus.
• Strong verbal and written communications skills as well as strong problem-solving skills.
• Must be able to pass a drug screening for any Federally prohibited drugs.

• Experience and solid knowledge of voice principles, telephony software, hardware, and voice.
• Experience working with heterogenous enterprise systems.
• Experience configuring and monitoring enterprise voice systems.
• Knowledge of current enterprise voice hardware, protocols, and Internet standards.
• Competency with testing tools and procedures for voice and data circuits.

• Analytical and problem-solving skills.
• Skilled in time, priority, and task management.
• Great customer service and conflict resolution skills.
• Good interpersonal and communication skills with high level of emotional intelligence.
• Ability to work independently and as part of a team.
• Ability to convey a professional demeanor and deal confidently with technical problems.