Youth Manager – Hospital Youth Service

Job title: Youth Work Manager – Hospital Youth Service

Hours: 21 (0.6 FTE)

Salary: OTR Band D, £32,355 FTE (Pro Rata)

Accountable to: Head of Wellbeing Services, Off the Record B&NES

Based at: Royal United Hospital, Bath, BA1 3NG

Contract type: 23 Month Fixed Term Contract – March 2028 (Possibility to extend subject to future funding)

Off the Record Bath & North East Somerset (OTR) is a mental health and wellbeing charity that gives local young people a safe space to be heard and be themselves. We provide a range of free services for young people, including counselling, listening support, youth participation, advocacy, support for care leavers and a LGBTQ+ focused youth group.

Equity, diversity, and inclusion are at the heart of what we value as an organisation. OTR is committed to equal employment opportunities regardless of race, age, religion, sex, sexual orientation, disability or any other status protected by law.

As our Hospital Youth Work Manager, you will lead the delivery and development of OTR’s Youth Navigator project based at the Royal United Hospital. You will manage a small team of youth workers while also providing direct support to young people, ensuring the service delivers safe, high-quality support for those presenting at hospital.

You will work closely with hospital teams, including paediatric, emergency department and safeguarding professionals, to ensure young people receive coordinated support during their hospital visit and when returning to the community.

The role combines team leadership, safeguarding oversight, partnership working and frontline youth work practice. You will help strengthen collaboration between hospital teams, community organisations and local services to ensure young people can access appropriate support following discharge.

You will work with young people aged 11–25 who present at the Emergency Department with low to moderate mental health needs, or who are admitted to hospital wards with long term health conditions. Using a holistic and trauma informed approach, you will build trusting relationships and support young people to identify the help they need.

Support may take place face to face or virtually and will focus on helping young people access longer term community support, reduce repeat hospital attendance and improve their overall wellbeing.

You will also contribute to monitoring service activity, reporting outcomes and ensuring strong safeguarding practice across the team.

We are looking for someone who:

• Has experience leading staff or volunteers.
• Is confident supporting young people with complex needs.
• Can build strong partnerships with local services and professionals.
• Has sound judgement when responding to safeguarding concerns and assessing risk.
• Is confident working in a busy, multi-agency environment.

Your enthusiasm and personal approach are as important to us as your experience. If you do not meet every point in the job description but believe you have the transferable skills to succeed in the role, we would still welcome your application.

• Develop and maintain strong links with local agencies, schools and community organisations to ensure effective signposting and ongoing support for young people.
• Line manage the Youth Workers within the team, including day to day support and regular supervision meetings.
• Participate in OTR line manager meetings and work collaboratively with other project leads across Wellbeing Services.
• Build relationships with colleagues delivering similar roles across BSW hospitals, sharing learning and resources.
• Monitor and report data to key stakeholders regarding impact and delivery of service.
• Participate in OTR’s safeguarding on call rota and oversee safeguarding decision making within the Youth Navigator team, ensuring appropriate risk assessment, documentation and escalation where required.
• Build trusting relationships with young people presenting at the Royal United Hospital and support them to identify their needs and goals for positive change.
• Work with young people to co create assessments and support plans, helping them overcome barriers…