Customer Care Manager

Customer Care Manager

Location:

Office based, Bath BA1 1JW

Salary: £27,000 per annum + Bonus per year

Contract:

Full-Time, Permanent
What you’ll receive:
A brand and culture that helps you succeed:

• One of the UK’s most trusted (Trustpilot reviews)

• Customer-centric advice model – no hard sales

• Supportive, people first environment
Earning potential & growth:

• Competitive salary and performance-based incentives

• Opportunities for professional development and career growth

• Supportive and collaborative work environment

• Comprehensive benefits package

About Us:

First Mortgage are one of the UK’s longest established mortgage brokers and have been providing free impartial mortgage advice for over 25 years.
Originally established in Scotland, we have since expanded our free mortgage advice services to cover the whole of the UK, securing our clients many billions of mortgages in the process.
Unlike many others, we continued to grow through the economic downturn, our growth credited to the fact that our success rate in securing mortgages for clients is second to none.

The Role:

As a Customer Care Manager at First Mortgage, you’ll engage with new and existing clients using warm, high-quality leads generated by our trusted brand.
Your focus will be on building strong relationships, understanding customer needs, and booking appointments with Advisers delivering an excellent customer experience without hard sales.

Main Responsibilities:

• Conduct outbound calls to new and existing clients to schedule appointments with Advisers for mortgage and/or protection reviews

• Maintain and update client records with accurate and detailed information

• Manage warm leads generated by our strong brand

• Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction

• Coordinate with Advisers to manage their schedules and ensure timely appointments
Knowledge,

Skills & Experience:

• Proven experience in a customer care or similar role, preferably within the financial services industry.

• Tenacious and can-do approach

• A proactive and client-focused approach

• Strong communication and relationship-building skills

• Ability to handle multiple tasks and prioritize effectively
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance.
No agencies please