Head of Operations - Facilities Management

Please Note

Pinnacle Group are seeking an accomplished Head of Operations to lead the delivery of our Total Facilities Management (TFM) division across a national portfolio of contracts. This senior role carries full responsibility for overseeing operational performance across Hard FM, Cleaning, Grounds Maintenance and Catering services, ensuring delivery aligns with financial targets and contractual timescales. Operating within a dynamic and fast‑paced environment, the successful candidate will provide strategic leadership, support Regional Operations Managers and cultivate strong partnerships with clients and stakeholders.

The team’s vision is to deliver an exceptional FM service that drives long‑term value and operational excellence across all projects.

You will be joining our TFM team which provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

The ideal candidate will bring extensive Facilities Management experience in both hard and soft services, with a good understanding of PFI contract delivery and a proven ability to operate in complex, high‑pressure environments. As a subject‑matter expert in TFM operations, they will have a background in leading senior teams and managing service delivery across multiple disciplines. The role requires a commercially aware and solutions‑focused individual, capable of maintaining high standards of compliance, driving service improvements and contributing to the strategic development of the TFM portfolio.

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We are a people‑first organisation with a values‑driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

• Ensure services delivery exceeds customer expectations and delivers excellence, collaborating closely with the Client to maximise asset and contract potential.
• Maximise profits whilst achieving required quality standards with minimal penalty deductions.
• Manage commercial contract matters to minimise risk, ensuring budget targets are exceeded, including benchmarking, local dispute resolution and escalation where required.
• Ensure projects are managed in accordance with H&S best practice.
• Provide overall leadership to the projects, delivering a customer‑focused, cost‑effective and efficient FM service, including line management responsibility for Regional Operations Managers and other individuals at that level reporting to you.
• Work in collaboration with the SPVs and Authorities to develop and implement FM initiatives.
• Manage P&L accounts for FM services, variations and lifecycle replacement within agreed budget targets.
• Ensure a robust asset management system is in place, backed up by effective use of MRI Evolution or relevant CAFM system.
• Ensure full compliance with legislation, relevant contract requirements, maintenance standards and associated policies & procedures and accredited quality standards.
• Support the business in growth opportunities, in conjunction with the bid development team as required.
• Mobilise new contracts as allocated, ensuring a smooth transition of staff, subcontractors and maintaining service delivery.
• Manage and assume responsibility for the financial performance of the contracts (including management accounts, sales credit control and an understanding of financial modelling).
• Lead and assist the Finance departments in setting, monitoring and validating budgets.

• Over 5 years Facilities Management experience within a challenging environment is essential.
• Over 3 years experience of leading a senior FM operational team.
• Recognised relevant qualification in FM, Engineering,…