Senior Student Information Officer

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Final date to receive applications: 14 January 2026

Department: Student and Registry Services

Employment Type: Full Time

Location: Bath, Somerset - Newton Park

Compensation: Grade 6 – Starting from GBP 33,951 rising to GBP 37,694 per annum

We are currently seeking a Senior Student Information Officer, who will lead on and be the escalation point for all student funding queries, including Student Loan Company registration and change of circumstances notifications for all students, including our Bath based provision.

This is a crucial role in our busy Student Information team and will lead on supporting students at Bath Spa University's partners, as well as Bath Spa University London Hackney and Canary Wharf students.

This role will involve leading work with our partner and London-based students, as well as lead on registry-focused operational meetings with key partners and BSUL Hackney and Canary Wharf.

You will take on all line manager responsibilities and will support and work closely with the Student Information Manager and will also be responsible for providing operational support and deputising for them when necessary.

The role will have a particular focus on student finance queries and manage and review the process for registration confirmations to the Student Loan Company, specifically related to queries following University assessment boards and partner and London based students funding applications.

• Recent customer service experience, across a wide demographic of ages and nationalities.
• Administrative experience.
• Strong attention to detail and diligent record keeping experience.
• Strong communication, across various contact and service points.
• Line Management experience.
• Experience of working in higher education.
• Data entry experience.
• Experience and knowledge of higher education funding working with the Student Loan Company.

For further information on the essential and desirable skills we're looking for, please refer to the attached Job Description.

Salary Grade 6 - Starting from GBP 33,951 rising to GBP 37,694 per annum

The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.

Interview Date - Thursday 22nd January 2026

We offer a wide range of great benefits at BSU, including

• Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post-retirement.
• Enhanced paid leave - 41 - 46 days depending on the role (Full Time) - more details here:
• Family friendly policies including hybrid working, flexible work environment, on-site nursery, and a sector-leading enhanced maternity scheme.
• Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling.
• Transport schemes including Electric Vehicle Scheme and Cycle to Work.
• Wide range of discounts and financial benefits, accessed through an easy-to-use app.

For further details about all our staff benefits, have a look at our rewards page:

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.