IT Support Engineer

Hays are now looking for an IT Support Engineer (2nd Line) for one of our local clients:
Circa £150 p/d inside IR35

• Negotiable 1 day a week On‑site, 4 days WFH. Location is Bath. 2 month contract. Main
  
  Responsibilities include:
  
  Troubleshoot common software and desktop issues.

Support users with password resets, Microsoft 365 sign‑in, and Authenticator MFA setup/troubleshooting.

Provide guidance tailored to users with varying levels of technical knowledge.

Document all interactions and resolutions accurately in the ticketing system.

Escalate complex issues where necessary while maintaining ownership until resolution.

Contribute to a positive support experience, ensuring users feel confident and supported.

What We're Looking For:

Experience delivering 2nd Line IT Support, ideally in a service desk or remote‑support environment.

Strong, practical knowledge of Microsoft 365, including account login workflows.

Hands‑on experience with Microsoft Authenticator and MFA troubleshooting.

Excellent communication skills, with the ability to simplify technical steps for less digital‑literate users.

Ability to work independently, manage callbacks efficiently, and follow support processes.