IT Service Desk Analyst

IT Service Desk Analyst required by our market leading, award winning, professional services client based in Bath. This is a 5 day a week, onsite role.

We are looking for someone who is passionate about providing exceptional IT support and problem‑solving to join our clients dynamic Operations/IT Service Desk team.

This is a hands‑on role providing first and second‑line IT support to users across the organisation. Working to a flexible shift pattern, you’ll be the first point of contact for IT queries, offering advice, troubleshooting and ensuring an outstanding user experience.

• Provide technical support for IT applications and hardware.
• Diagnose, analyse and resolve incidents or escape where necessary.
• Install, configure and maintain software, hardware, and user accounts.
• Administer iPhones on Intune and manage SCCM tasks.
• Support desk setups for new starters, moves and organisational changes.
• Communicate effectively with users via phone, email, and face‑to‑face.
• Contribute to identifying recurring issues and developing solutions.
• Keep users updated on the progress of their calls and escape if needed.

• Broad IT skills, including end‑user support of Windows Server/Desktop, Microsoft 365 (Exchange,...