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IT Service Desk Analyst
Job in
Bath, Somerset County, BA1, England, UK
Listed on 2026-01-11
Listing for:
Artis Recruitment
Full Time
position Listed on 2026-01-11
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
IT Service Desk Analyst required by our market leading, award winning, professional services client based in Bath. This is a 5 day a week, onsite role.
We are looking for someone who is passionate about providing exceptional IT support and problem‑solving to join our clients dynamic Operations/IT Service Desk team.
About the RoleThis is a hands‑on role providing first and second‑line IT support to users across the organisation. Working to a flexible shift pattern, you’ll be the first point of contact for IT queries, offering advice, troubleshooting and ensuring an outstanding user experience.
Key Responsibilities- Provide technical support for IT applications and hardware.
- Diagnose, analyse and resolve incidents or escape where necessary.
- Install, configure and maintain software, hardware, and user accounts.
- Administer iPhones on Intune and manage SCCM tasks.
- Support desk setups for new starters, moves and organisational changes.
- Communicate effectively with users via phone, email, and face‑to‑face.
- Contribute to identifying recurring issues and developing solutions.
- Keep users updated on the progress of their calls and escape if needed.
- Broad IT skills, including end‑user support of Windows Server/Desktop, Microsoft 365 (Exchange,...
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