Field Services Engineer

About us

Intelligent Counting is a leader in visitor analytics and people counting solutions, delivering innovative hardware and software to diverse sectors including heritage, retail, and leisure.

Job Description

We are seeking a highly skilled and motivated Field Services Engineer to join our dynamic team. This role involves delivering on‑site technical support, installation, maintenance, and repair services for visitor counting systems across various client locations. The ideal candidate will have strong technical expertise, excellent problem‑solving skills, and a commitment to providing exceptional customer service.

What You’ll Be Doing

Field Services Engineer responsibilities include:

Role Responsibilities

• Install, configure, and test hardware systems, including people counting sensors and peripherals.
• Conduct site surveys to assess requirements for safe and efficient installations.
• Diagnose and resolve technical issues on‑site or remotely, ensuring minimal downtime for clients.
• Carry out scheduled maintenance and system upgrades.
• Maintain accurate documentation of all service activities, including reports and timesheets.
• Liaise with internal teams to coordinate project timelines and resolve escalations.
• Ensure compliance with company standards and health & safety regulations during all field activities.
• Represent the company professionally, delivering timely and courteous service.
• Participate in weekend on‑call rotation for remote support.

Key Skills & Experience

• Experience in a field‑based technical support or installation role and working at heights.
• Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi‑Fi technologies.
• Proficiency in Microsoft Windows environments and MS Office Suite.
• Ability to identify, troubleshoot and repair hardware issues.
• Excellent planning and organisational skills; ability to manage multiple priorities.
• Strong communication and interpersonal skills for effective client interaction.
• Problem‑solving mindset with the ability to make sound decisions under pressure.

Personal Attributes

• Self‑motivated with a proactive, "can‑do" attitude.
• Highly organised and adaptable to changing priorities.
• Calm and confident under pressure.
• Strong team player with a focus on collaboration and relationship building.
• Commitment to continuous learning and professional development.
• Prepared to work out of hours as required.

Other Desirable but Not Essential Experience

• Certifications (e.g., IPAF, CSCS, PASMA) are advantageous but not essential.
• Experience with in the heritage sector and listed buildings is advantageous.

Competencies, Skills & Behaviours Competencies

• Agility
• Innovation
• Customer & People Focus
• Ownership & Accountability

Skills

• Communication with Impact
• Technical Excellence
• Problem Solving & Analytical Thinking
• Organisational Understanding & Awareness

Behaviours

• Continuous Learning
• Integrity
• Explore & Act
• Kindness & Resilience

Demonstratable Pre‑Requirements

• Clean, valid driving licence (essential).

Why Jonas Europe?

• Be part of a dynamic and innovative global organisation.
• Competitive compensation and benefits package.
• Opportunities for career growth within our expansive portfolio.
• Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.

What Our Employees Say About Us

See what our employees say about us in the highlights video from our Jonas Annual Business Awards 2023  and our ‘Every Person Matters’ video from our Jonas Annual Business Awards 2024

Additional Information Location

• Remote or Office/Hybrid (ability to travel, sometimes at short notice)
• The position is based in the UK.

Salary

£30,000–£35,000 per annum plus company car, phone, and laptop.

Benefits

• 25 days annual leave
• 10 days rolling sick plan, including extended illness pay
• Pension 5% EE and 5% ER
• Life Assurance 4x base salary
• Private Health Insurance
• Cashplan
• Option to join the CSI Employee Share Purchase Scheme
• Personal Travel Insurance
• Cycle to Work scheme
• Electric/Hybrid Vehicle scheme
• Discounted gym membership
• Discounted high street retailer scheme
• Employee funded benefits, such as dental insurance, will writing services etc.

Much More Than a Benefit

• Internal…