HR Shared Services Officer

# HR Shared Services Officer## This person will be based in our Bath office on a hybrid working model.

If you’re passionate about exceptional service, process excellence, and the future of HR, this is your opportunity to make a meaningful impact within a collaborative and forward‑thinking global HR function.
** About

The Role
** As a HR Shared Services Coordinator, you’ll play a key role in delivering consistent, high‑quality HR administrative support across Buro Happold’s global teams. You will manage and coordinate HR processes across the full employee lifecycle, act as the first point of contact for HR queries, and ensure accurate and compliant handling of employee data. Working closely with regional HR teams, you’ll help maintain smooth operations, support payroll, produce reports, and contribute to audits.
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* Key Responsibilities:

*** Deliver accurate and timely coordination across the full employee life cycle
* Act as the first point of contact for queries via Service Now, phone, email, or face‑to‑face
* Work closely with regional HR teams to support employees and managers globally
* Liaise with payroll teams and ensure all data is provided in line with deadlines
* Produce routine reports and respond to ad‑hoc data requests
* Support internal and external audit requirements
* Maintain and update HR systems, ensuring data integrity and compliance (including GDPR)
* Manage requests within agreed Service Level Objectives (SLOs)
* Help improve KPIs by proactively preventing overdue or unresolved queries
* Support rollout, testing, and embedding of new HR tools and system enhancements
* Review and enhance HR processes, guides, and templates
* Contribute to digital transformation initiatives, including automation and AI‑enabled solutions
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* About You:

**** Experience & Skills
*** Strong HR administration or shared services experience
* Confident managing high‑volume workloads with precision and attention to detail
* Skilled in Microsoft Office (Outlook, Excel, Word, PowerPoint)
* Excellent communication skills and a customer‑focused mindset
* Ability to prioritise effectively and navigate ambiguity
* Professional, confidential, and proactive approach
** Desirable but not essential
*** Experience in engineering or professional services
* Familiarity with Service Now or similar HR ticketing systems
* Experience working in a global organisation
* Exposure to implementing new HR systems or tools
* Interest in digital transformation, automation, and AI within HRAt Buro Happold, we believe in creating a better, more sustainable world. You’ll be part of a team that values innovation, collaboration, and excellence. We offer a supportive environment where your contributions make a real difference.
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* What we Offer You:

** Bring your knowledge and expertise to one of the world’s most respected consultancies.
* Hybrid working arrangements.
* Attractive salary and benefits package.
* Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements.
* Generous company pension scheme.
* Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts.
* Enhanced parenthood leave policies.
* 3pm finish on the last Friday of the month.
* A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you.
* Entitlement to two memberships to professional bodies or subscriptions.
* A commitment to your wellbeing through a comprehensive employee assistance programme and wellbeing activities. A supportive and inclusive environment that will welcome you through social and outreach activities from the Young Employees Forum to mentoring.
* An international culture that wherever your career takes you at Buro Happold, you won’t be far from the exceptional.
** Apply now and be where exceptional is everywhere. A place for everyone.
** Buro Happold values individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.

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