Head Housekeeper

Why Join Apex Hotels?
As a key member of our senior leadership team, the Head Housekeeper plays a highly visible and influential role in shaping the experience of every guest who walks through our doors. Drawing on strong experience in leading housekeeping operations across guest rooms and public areas, you will drive the evolution, development, and delivery of our housekeeping brand standards.
Working in close partnership with the Hotel Manager and Operations Manager, you will lead the implementation and consistent execution of our housekeeping strategy across the entire guest journey.
At Apex Hotels, our Housekeeping Team plays a vital role in creating uplifting moments and memorable experiences. Together, we strive to elevate the everyday, ensuring every guest feels inspired, welcomed, and truly cared for throughout their stay.

About you:

An experienced Assistant Head Housekeeper or Head Housekeeper with strong understanding of Health & Safety and housekeeping best practice.
Comfortable with setting goals and achieving targets
Exceptionally organised with strong time-management skills.
Meticulous attention to detail and a passion for presentation.
Able to lead, coach, and inspire a guest-centric team culture.
Comfortable analysing data and translating strategy into practical action.
Driven by quality, efficiency, and delivering memorable guest experiences

Main Responsibilities:

You will inspire, engage, and develop a passionate Housekeeping Team championing high performance, wellbeing, and teamwork while ensuring every interaction and every space reflects our commitment to exceptional hospitality. With a natural passion for service, you will be motivated to deliver personalised, world-class care to our guests, internal teams, clients, and Directors, ensuring requests are handled promptly, confidently, and with a can-do attitude that turns the impossible into the achievable.
Lead the delivery of exceptional cleanliness standards and guest satisfaction targets.
Maintain strong collaboration with Engineering, Operations, and Sales to support maintenance, VIP visits, and show rounds.
Manage departmental budgets, payroll, productivity, and cost-control measures.
Recruit, train, and develop a high-performing, multi-skilled housekeeping team.
Oversee performance management, wellbeing, and compliance with People & Culture policies.
Ensure all Health & Safety, Fire Safety, COSHH, and hygiene standards are consistently met.
Drive continuous improvement through process alignment, efficiency initiatives, and time-in-motion reviews.
Lead daily and weekly briefings to ensure consistent service delivery and operational readiness.
This role will include operational shift coverage across a seven-day senior duty management rota. Working at properties across our England Hotels may also be required from time to time.
You will work with great people, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
35 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working.
Access to an external Employee Assistance Programme
Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
Following your first successful 3 months, youll also receive
Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
Involvement in our employee recognition schemes
Long service recognition
Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
50% discount in our restaurants
Cycle to Work Scheme
Discounted room rates for employees, friends, and family
Spa treatments and product discounts
Life Assurance cover
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
If you are interested, please click apply. We look forward to hearing from you.