Hospitality Assistant Manager

About the role

This role is eligible for the Campus Services New Starter Bonus* (£1,000) and Campus Services Refer a Friend bonus.

The University Hospitality department isn't just about student catering. We have several outlets on campus all serving high quality food and drink options. As well as catering to students, we host large conferences and banquets. Our customers are as diverse as our food.

The successful candidate will have experience of striving for excellent standards of customer service and of providing team members with operational training. You will have significant front of house hospitality management experience and demonstrate the ability to effectively lead and motivate team members. You will have knowledge of relevant health and safety regulations and licencing laws and experience in financial, budgetary and variance reporting.

You should also have excellent organisational skills, with the ability to manage multiple priorities in a high-volume environment.

• Manage the front of house operations in your area of responsibility and ensure that excellent customer service is delivered at all times.
• Ensure that procedures regarding financial control, Health and Safety, Licencing Law, HACCP and staffing are carried out within University guidelines.
• Maintain customer care and service standards and have an awareness of product knowledge & merchandise.
• Work with the Hospitality management team and undertake training to deliver projects that will develop food & beverage offering, management and customer service.

Flexibility is important and the role includes early morning, evening and weekend working on a 5 out of 7 days per week contract (36.5 hours per week).

This role is offered on a full-time (36.5 hours per week) permanent basis.

For an informal discussion about the role please contact Patricia Echegaray, Hospitality Operations Manager at , however please ensure that you submit your application through the university website.

Campus Services New Starter bonus*. In addition to the great benefits Campus Services’ offers, this role is eligible for a £1,000 bonus. This is payable the month after successfully passing your six months’ probation.
Please note this bonus is pro rata for part time and FTC positions.

This role is also eligible for the Campus Services Refer a Friend bonus*. If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying, that you select ‘other’ and note their name when answering the question ‘Where did you learn of this job?'. The referrer must be noted at time of application to be considered.

* Both bonuses are subject to terms and conditions.

We consider ourselves to be a university where difference is celebrated, respected & encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, &backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university.

We are committed to maintaining a safe and secure environment for our students, staff, & community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence & supporting disabled staff.

£26,707 to £30,378. Grade 5, per annum