Front Office Manager

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views of vast countryside, expansive beaches, and lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand‑picked experience for every guest and employee.

We are currently recruiting for a Front Office Manager at Bailbrook House Hotel, part of Hand Picked Hotels. This is a new role at Bailbrook House Hotel due to a new General Manager and new restructuring of the management team.

Bailbrook House Hotel is a prestigious luxury country house hotel, steeped in history and located within the beautiful city of Bath. Bailbrook House Hotel has 88 bedrooms spread across the Mansion House and Court and has been awarded 4 Silver stars by the AA. It is a popular venue for relaxing weekends away or for weddings and events.

• Lead by example and inspire your Reception and Nights team to deliver a fantastic welcome to each guest.
• Charm guests from the initial welcome to the “have a safe journey home” with impeccable standards of service.
• Recruit, train and coach a highly motivated team who can surprise and delight our guests, going above and beyond at every opportunity.
• Monitor and improve delivery of company brand standards and standard operating procedures.
• Maintain a good understanding of business financials including labour costs, forecasting and budgets.
• Enjoy being part of the passionate Hand Picked team.

• Current hotel reception management experience within a 4 or 5 star luxury hotel.
• Proficient in Opera, Excel and excel in administration skills.
• Experienced in training colleagues, motivating and coaching others to achieve their career goals.
• Passionate about making guests feel at home and developing a thorough knowledge of our hotel products and services.
• Excellent rapport building with colleagues and guests, with a passion for delivering a high level of individual customer service.
• Professional, organised and friendly appearance, leading by example as the face of Hand Picked.
• Anticipate guests’ needs and create memorable moments.
• Due to the location of our hotel and shift times, you will need to drive and have access to your own transport.

• A competitive salary package of up to £36,000 per year, plus a share of service charge.
• Full‑time role working 5 days out of 7, including weekends on a rota basis, 40 hours per week, which may vary depending on business needs. Working a mixture of shifts, starting from 7am and finishing at 11pm.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Programme to support you with whatever life throws at you.
• Company sickness scheme benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our in‑house and external training programmes, including apprenticeships up to level 7, all supported by our learning and development team.
• Discounted staff stays with Hand Picked Hotels & all food & drink.
• Annual loyalty awards (e.g. afternoon teas and overnight stays).
• Online retail discount platform offering savings with high street retailers, restaurants and a health and well‑being platform.
• Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.