Reservations and Events Assistant

Overview

Reservations and Events Assistant - Bath,

• Owning every sales and event enquiry from first hello to signed contract - with warmth, confidence, and purpose.
• Moving quickly and thoughtfully to convert enquiries into confirmed business. You know timing and follow-up matter.
• Creating bespoke proposals that reflect the guest's vision while showcasing what makes our hotel special.
• Upselling and cross-selling in a way that feels natural, helpful, and genuinely guest-focused.
• Confidently negotiating rates and packages to balance guest delight with strong commercial outcomes.
• Coordinating events from planning through to delivery, ensuring every detail is captured and communicated.
• Being the calm, capable point of contact guests trust - especially when plans evolve (as they often do).
• Adapting on the fly to changing needs, last-minute requests, or creative curveballs.
• Making sure contracts, function sheets, and billing are accurate, timely, and stress-free.
• Collaborating closely with Front Office, Food & Beverage, Kitchen, and Housekeeping teams - because great events are a team sport.
• Communicating clearly, early, and often so everyone is set up for success.
• Translating guest expectations into operational reality, without losing the magic.
• Spotting potential issues before they arise and working together to solve them.
• Actively looking for opportunities to generate revenue - repeat business, referrals, creative packaging, and upselling.
• Tracking enquiries, conversions, and revenue with pride and accountability.
• Keeping our sales systems and CRM beautifully up to date (details matter here).
• Sharing market insights and ideas that help us evolve and grow.

• Previous experience in sales, events, or coordination within hospitality (boutique or luxury experience is a big plus).
• A proven ability to convert enquiries into confirmed business.
• Confidence working with high-end guests and bespoke requests.
• Familiarity with hotel sales systems, CRM tools, or event planning software is ideal.

Set in the beautiful city centre of Bath, The Bird's modern, vibrant and vivacious vibe brings a new look and feel to this historic location. This boutique hotel has been given plenty of pizzazz by its experienced hotel owners. With a re-launched restaurant and exciting alfresco dining terrace, launched in Spring 2023, The Bird is entering a new chapter, focusing on repositioning itself as one of the go-to sun trap dining spots in Bath!

We are an imaginative, playful team who encourage each other to remain unconventional, no matter if you're new to hospitality or if this is a lifelong career. Our diverse, inclusive community encourages a culture where you can be the you’est you, you can be; it makes working in this hotel that little bit more exciting. We stand behind being big hearted, respecting each other, our guests and the wider community.

We are ALWAYS serious about giving our guests a bloody good time!

• Monthly service payments as well as monthly pay
• Free parking for team members
• Flexible working hours - tell us what suits you during your interview
• Progression and training opportunities throughout Kaleidoscope Collection
• Cash savings benefits and wellbeing support for you and your family
• Discounts on eating, drinking and sleeping at all of our properties
• Discounts on local gyms and hospitality
• Refer a friend (500)
• Be part of a stimulating, diverse community and work with a team that lives and breathes our purpose

Set in Bath, The Bird is part of Kaleidoscope Collection. This description preserves the essential responsibilities and requirements while presenting them in a clean, accessible format.