Receptionist - Radiology

Receptionist – Radiology

The closing date is 22 March 2026

Part‑time Receptionist – Radiology Department (Job share options available)

We are looking for a friendly, organised and confident Receptionist to join our Radiology team. This role is part‑time, and we are open to considering one post holder or a job‑share arrangement.

The vacancy is 26 hours per week
, and due to the needs of the service, the working pattern is fixed as follows:

• Monday: 4:15 pm – 8:00 pm
• Tuesday: 4:15 pm – 8:00 pm
• Saturday: 7:30 am – 2:00 pm
• Sunday: 7:30 am – 2:00 pm and 1:30 pm – 8:00 pm
  • (Alternatively, cover the full day: 7:45 am – 8:00 pm
    )

You will be the first point of contact for patients and visitors attending Radiology, helping us provide a welcoming and efficient service.

If you are reliable, approachable, and enjoy working in a busy patient‑facing environment, we would love to hear from you.

In this role, you will play a key part in welcoming patients, relatives and members of the public to our Radiology Department. As the first point of contact, you will help us deliver an efficient, friendly and supportive appointment service. You will also handle a variety of incoming and outgoing telephone calls, using sound judgement to escalated queries where needed.

You will need confident computer and typing skills, along with a positive and flexible approach to a busy workload. This is a fast‑paced role where priorities can change quickly, so being able to multitask and work independently is essential.

• Provide a warm, professional welcome to patients, visitors and clinical staff attending Radiology Reception, ensuring everyone is supported with care and courtesy.
• Manage telephone enquiries in a helpful and confidential manner, taking clear messages, providing accurate information, and escalating calls appropriately.

At RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. We value everyone's contribution in supporting exceptional, person‑centred care.

• Check all patient details are correct when they arrive in reception and liaise with other staff or the Radiology Secretaries if necessary.
• Communicate effectively with nurses, doctors and other members of the department to provide a quality service for the patients.
• Ensure that patient confidentiality is observed and adhered to at all times whether in person or by telephone.
• Record any change of patient details and update any patient events, ensuring Radiology booking rules are adhered to.
• Handle enquiries relating to Private Patient referrals.
• Be a good team player and work well under pressure with well‑developed interpersonal skills.
• Have background knowledge of a hospital environment to assist in offering a professional service to all who attend the department.
• Carry out other clerical duties as required.

• Experience of working in a customer/patient facing role.
• Good IT knowledge and keyboard experience.
• Effective communication skills.
• Previous experience of working in Healthcare.
• Reception or customer service experience in a Healthcare setting.

• Educated to GCSE level including English and Maths.
• Experience of working in the NHS.

• Understand the importance of confidentiality.
• Good team player.
• Experience of working in a multi‑disciplinary team.
• Knowledge of hospital systems e.g. Millennium and Soliton.
• Experience of dealing with the general public.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Royal United Hospitals Bath NHS Foundation Trust