Customer Relationship Manager

Barchester are recruiting a Customer Relationship Manager to join their prestigious care home team. The role involves supporting the home to increase occupancy through sales and marketing activities, including handling enquiries, developing the digital profile of the home, and networking with the local community. Barchester is an industry-leading care provider, known for its high-quality ratings and exceptional resident care.

The Customer Relationship Manager will be responsible for managing enquiries to improve conversion rates and achieve occupancy targets, networking within the local community to raise the profile of the home and generate enquiries, supporting marketing activities to drive enquiries and increase occupancy, and identifying opportunities to improve sales and marketing performance.

Barchester is an industry-leading care provider in the UK, known for its high-quality ratings and exceptional resident care. The company is dedicated to ensuring that its team members are respected and their contributions are valued. Barchester offers progression opportunities and a supportive work environment.

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE: Attractive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities to generate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence.

NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities.

Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

• The ideal candidate should have proven sales and marketing experience, preferably in the healthcare industry. They should be self-motivated, target-driven, and possess excellent interpersonal and communication skills. Proficiency in Microsoft Office (Excel/PowerPoint) and experience with Salesforce or a similar CRM application are also required. A full UK driving license is necessary.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.