Customer Advisor

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic, motivated to grow, believes in community spirit, is respectful and enjoys their work.

As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving communities for both our customers and employees.

We are looking to recruit a Customer Advisor on a permanent basis.

Based in Bath, you will provide customer service to residents, in such a manner that client expectations and SLAs are met, whilst complying with statutory and contractual requirements.

Working hours for this role are Monday to Thursday 9am - 5.30pm and 9am - 5pm on Fridays
. After an initial period of training (around 2-4 weeks) we are able to offer remote/hybrid working.

For more information please download our job profile available on our website.

Touchstone are looking for individuals with some form of customer service experience and someone who can multi‑task and deal with challenging situations. If you are experienced in property management this skill will allow you to succeed within the role. You will have great communication skills as you will be required to build and sustain good relationships with our appointed contractors to guarantee smooth processes.

The ideal applicant will have basic to moderate Microsoft Office skills.

At Places for People, we are committed to a safe working environment so a basic DBS check is required.

• Customer Service/ Admin experience
• Good IT skills
• Excellent communication skills
• Stakeholder engagement/ management
• The ability to multi‑task

• Excellent holiday pay and sick pay
• Pension with matched contributions
• Training
• Extra perks including huge discounts and offers from shops, cinemas and much more.

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillse

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking.

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.