Band 3 Clinical Services Administrator

We are looking for an efficient administrator to support our friendly team on Sycamore Ward at Hillview Lodge, Bath. This is a contract/secondment role to cover a specific period - January 2026 until November 2026.

Sycamore Ward is a busy, female-only Adult Acute Inpatient ward, and this admin role is central to providing administrative support to the clinical staff.

The post holder will need a range of administrative skills and be able to use Microsoft Office applications and IT packages confidently. There will be elements of customer service, problem‑solving, and the need to be flexible to meet the demands of the ward. This is a varied role supporting Nurses, HCAs, OTs, and Consultants with daily administrative tasks, including scanning, updating patient records, ordering supplies, and attending and taking minutes in meetings.

This is a ward‑based office admin role to provide general administrative support for the service as needed. This may include other administrative tasks not specified above. Please see the job description for a Band 3 Clinical Services Administrator. This role will involve sitting at a PC workstation for periods of time, including using a desk PC and/or laptop and other office equipment, including scanners and photocopiers.

The role is based in the ward environment at Hillview Lodge, Bath. Good communication skills will be needed, as the role involves liaising with a wide range of health and care staff and agencies, alongside service users, their families, and carers. Empathy towards mental health illness will be essential, along with a degree of resilience. This role will involve working in an inpatient setting and handling sensitive information, which may occasionally be distressing.

Experience of working in an environment where there may be challenging behaviours would be desirable.

This is a contract/secondment role from February 2026 until the end of November 2026 (pending employment checks). It is full‑time, 37.5 hours per week (although 30 hours may be considered), working Monday to Friday, 9:00 a.m. to 5:00 p.m.

This can be offered as a secondment role to internal candidates, but you must obtain approval for the secondment from your current line manager before applying. After the secondment finishes, the role holder would return to their current position and banding.

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust), a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person‑centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.