Patient Services & Administrative Coordinator

Key Areas of Responsibility

• Ensure a professional and efficient reception service is provided to patients and other visitors
• Deal with general enquiries and explain practice procedures where required
• Make new and follow-up appointments
• Communicate test results in an accurate manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Enter patient information onto the practice clinical system as required
• Process prescriptions and deal with enquiries
• Receive payment for non-NHS services provided
• Open and distribute practice mail
• Keep waiting area tidy and ensure information is up to date
• General administrative duties
• Undertake a share of communal duties and any other additional duties appropriate to the post as requested by the Office Manager, Practice Manager or Partners