Delivery Operations Coordinator

Our Batavia, NY location is looking for a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. You'll ensure every delivery runs smoothly and every guest has a great experience!
What You'll Do:
Scheduling & Guest Communication

* Monitor and organize the inbox daily, responding promptly.

* Schedule deliveries accurately—confirm addresses, order details, phone numbers, and explain the process clearly.

* Contact guests to book deliveries, share operating hours, and keep communication consistent.

* Follow up daily until every delivery is confirmed.

Performance & Guest Support

* Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.

* Submit Route Change Forms and Account Reviews, following up to resolve issues.

* Track deliveries in real-time to ensure accuracy and timeliness.

* Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions.

* Take on additional tasks as needed to support the team.

What You Bring:

* Strong computer skills, including typing and Microsoft Office.

* Clear, professional phone presence.

* Customer service experience (preferred).

* Ability to multitask and stay focused in a busy environment.

* Comfortable sitting for up to 4 hours at a time.

* High School Diploma or GED.

The Environment:

* Fast-paced office setting that rewards organization and adaptability.

* Monday-Friday 8AM-430PM, rotating Saturdays 8AM-430PM

* After training is complete, we can discuss a hybrid work option!

Compensation details: 17 Hourly Wage

-