Patient Services Rep - Family Medicine Part-time

Overview

The salary range for this position is $18.84 - $24.49 (Hourly Rate). Placement within the salary range is dependent on factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

Northwestern Medicine offers a wide range of benefits that support employees' physical, emotional, and financial well-being and provide protection for unexpected life events. Learn more in the Benefits section.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to delivering world-class care. You will work alongside clinical talent leading medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We value diverse perspectives and experiences to support equity and a culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support, and student loan repayment.

Enjoy flexible work options, a Reimbursable Well-Being Fund, and a Total Rewards package that supports well-being across physical, mental, emotional, and financial health. We offer volunteer opportunities and workforce-led resource groups to drive inclusive change. From discovery to delivery, help shape the future of medicine.

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

This role is 30 hours a week. The Patient Services Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and regulatory standards.

• Performs customer service functions in the medical practice office, ensuring the highest level of service to patients and company representatives over the phone and in person. Performs business office responsibilities.
• Greets patients, obtains required patient information, and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
• Obtains and updates patient demographic information from all patients and schedules appointments.
• Answers phone and schedules appointments; direct and document patient calls as appropriate.
• Coordinates scheduling of outside testing for patients and serves as liaison between patient and practice.
• Provides back-up for scheduling appointments and maintains patient safety and confidentiality in daily work.
• Completes daily reconciliation to ensure charges are entered correctly; pulls charts and readies them for next-day appointments; files completed patient charts daily.
• Files test/procedure results in the patient’s medical record after physician sign-off; liaises with company representatives or potential employees to ensure correct services are provided.
• Reviews Epic chart prior to patient appointments to ensure consents are within the past 12 months and the insurance card is current.
• Responds to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

• Required:
  
  High school diploma or GED.
• 0 to 2 years of experience in a customer service position.

• Bachelor’s degree.
• One to three years of prior physician office experience.
• Working knowledge of medical terminology.

Northwestern Medicine is an equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members. If offered a position, you may be required to complete authorization for the background check. Results are evaluated on a case-by-case basis, in accordance with local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

AI tools may be used in portions of the candidate review process; however, all employment decisions will be made by a person.

We offer a wide range of benefits and provide a Benefits section for more details.

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. An exception may apply for new graduate internal employees seeking their first licensed clinical position at NM depending on the job family.