Customer Service Representative

Responsibilities

• Support Sales, Program manager to ensure excellent service to customers.
• Day-day order processing, to verify the PO pricing versus the quote price, MOQ and shipment term.
• Day-day order tracking, to confirm the material availability, production capacity and delivery schedule.
• Expediting urgent demands on material and production to satisfy customers requirement.
• Regular meeting with planners and update customers for the status on accounts.
• Participation needed to require meeting with PM/Sales/Customers.
• Prepare the documents and report for customers.
• Analysis on Negative margin products and report the finding as well as the solution.

• Bachelor's degree in marketing, business administration, or business related field. Advanced degrees or relevant certifications are a plus.
• At least 3 years of experience in Manufacturing Company
• Able to Speak, Read and type in Mandarin & English.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and team members
• Proficiency in using CRM software and other sales tools to track performance metrics and manage customer relationships.
• Results-oriented with a track record of meeting or exceeding sales targets and KPIs.
• Strategic thinker with the ability to develop and execute sales strategies that drive business growth and profitability
• Able to work well under pressure and handle emergency and stressful situations