Quality Compliance & Performance Manager

Quality Compliance & Performance Manager

Perform risk assessments of all activities in the factory that can have an influence on quality and document the key risks in the Process FMEA – implementing key controls to manage the risk;

Manage shop floor quality standards, lab testing and product release (which includes inspection plan and the quality assurance plan & the process control matrix);

Manage all quality performance analysis & key metrics, driving improvements where required: FPI, Consumer/Customer Complaints, PI&T and P&HM and influence performance through the Quality Improvement Forum (Quality / Product / Supply Chain / Procurement / Technology);

Perform training to factory, customers, end‑market and supply chain teams in PI&T, P&HM and key problem‑solving techniques;

Provide special reports and insights on request of key customers, collaborate on the definition and validation of reporting systems for group‑wide application;

Plan, coordinate and implement all quality activities in factory and supply chain with a focus on meeting both customer and consumer requirements and the outcomes expected within the Company plan;

Manage the quality assurance department in line with the Company strategy, to set objectives and targets to direct reports, manage their performance, to ensure plan targets are met and all functional tasks and projects delivered;

Manage the internal and external audit process for the factory ensuring compliance and driving improvement in the management systems;

Coach the team to grow in the quality function;

Thorough knowledge of tobacco products, tobacco technology and quality;

Quality knowledge and experience gained in one or more international NC, FMCG or high speed manufacturing companies;

Broad understanding of consumer‑centric quality management principles, design of new processes and standards management and supply chain models, quality performance & compliance reporting, continual improvement, product and materials test & release, product chemical lab testing & review, TQM, PI&T, PM&H, Six Sigma;

Working knowledge of SPC, ISO 9000, Six Sigma and CI tools (e.g., UPS, RCA, CAPA);

Experience with establishment of policies and procedures;

Strong influencing, communication, presentation, and interpersonal skills across diverse cultures; ability to adapt fast and self develop.

Company: PT. Warlbor International Indonesia, a subsidiary of Hua Bao International Holdings Limited, a listed company on the Hong Kong Stock Exchange.

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