Order Support Manager

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Strategy

Moving material makes the world’s work possible. Caterpillar customers and their equipment are hard at work in every corner of the globe, and they cannot afford to slow down or stop. They need our machines, engines, and parts to do the world’s work. That is what our logistics team makes possible — using the latest digital, analytics, and data forecasting tools to move material where it needs to be when it needs to be there.

• Schedule and facilitate order kickoff meetings, prepare agendas, and record accurate meeting minutes.
• Serve as the primary focal point between Sales/Customer and the Plant, ensuring clear and timely communication at all stages.
• Disseminate project information, status updates, and key documentation to all stakeholders.
• Perform accurate order entry and update all part numbers and order information in the system.
• Maintain data accuracy to support planning, scheduling, and reporting activities.

• Identify, track, and monitor project risks and issues, and coordinate with stakeholders to develop mitigation or action plans.
• Track and follow up on action items to ensure timely closure and support on-time delivery commitments.

• Prepare and publish monthly reports.

• Participate in internal and external audits, ensuring documentation and processes meet required standards.
• Support stack-up test activities and related documentation flow.

• Budgeting:
  Knowledge of organization's budget process; ability to apply policies and practices for planning and administering a budget.
• Conflict Management:
  Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
• Decision Making and Critical Thinking:
  Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Influencing:
  Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Managing Multiple Priorities:
  Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Cross-Team Integration:
  Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
• Planning and Organizing:
  Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
• Resource Management:
  Knowledge of the resources required to achieve business objectives; ability to plan, mobilize and distribute resources to fulfill business objectives and plans.

• Diploma or Bachelor's degree in Business Administration, Engineering, Supply Chain, or related field.
• Minimum 3 years of experience in order management, project coordination, customer service, or production support roles (preferably in manufacturing or oil & gas environment).
• Experience working with ERP systems for order entry and tracking.
• Strong understanding of production workflows, documentation processes, and…