IT Services Technician

IT SERVICES TECHNICIAN

Space

X was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today Space

X is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

• Provide 1st, 2nd, and 3rd tier support to Space
  
  X employees.
• Manage on-site inventory and the total lifecycle of IT assets.
• Procure, configure, and deploy computer hardware and mobile cellular devices.
• Troubleshoot software and hardware issues, in person and remotely.
• Configure and troubleshoot desktop, label, and large multifunction printers.
• Network support and troubleshooting from device connectivity to VLAN configuration.
• Configure non‑traditional network‑attached devices (production, metrology, and test machines) and interface with Space
  
  X infrastructure.
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
• Write instructional documentation and convey highly technical ideas in terms that non‑technical people can understand.

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.

• Experience supporting Mac iOS and Linux environments.
• Technical certifications (i.e. A+, Network+, MCSE).
• Working knowledge of audio‑visual equipment.
• Comfortable working with mission‑critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
• Able to work independently while maintaining patience with the constant interruptions.
• Due to the high visibility of this position, excellent written, verbal, and phone communication skills.

• Must be willing to work all shifts, overtime, and/or weekends as needed. Approximate shift start times: 1st shift (6:00AM) & 2nd shift (6:00PM).
• Must be willing to work extended hours, weekends, and overtime as needed.
• Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack‑mounting equipment).
• Must have valid driver’s license.

Learn more about the ITAR here.

Space

X is an Equal Opportunity Employer; employment with Space

X is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of Space

X's affirmative action plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to.

Entry level

Full‑time

Information Technology

Software Development