Assistant Retail Services Manager

Cornerstone Capital Bank is a new bank, with over $330 million in capital and $2 billion in total assets, and arises from the combination of mortgage industry giant Cornerstone Home Lending and community banking standout Roscoe State Bank. You’ll be on the front end of working for an innovative large community bank that is a leader in mortgage lending and community banking and growing in middle-market commercial and real estate lending.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

We are seeking an experienced Assistant Retail Services Manager. The Assistant Retail Services Manager works with the Retail Services Manager to perform all lobby functions within the branch and provide leadership to Tellers and New Accounts Specialists. Uses sound judgment and decision‑making skills to protect the Bank from risk and provide exemplary customer service.

• Assists in leading Tellers and New Accounts Specialists, including scheduling, in the absence of the Retail Services Manager.
• Assists in branch audits, including debit card audits and operational audits.
• Shares in responsibility for proper operation of the ATM, vault, and safe deposit area.
• Approves wires, cashier's checks, mobile deposits, fee‑waiver requests, and large deposit items.
• Responsible for ensuring high quality for all documentation related to deposit operations.
• Reviews and authorizes deposit items for acceptance or hold while mitigating risk for the Bank.
• Reviews and approves debit card exceptions.
• Assists customers with more complex financial questions and transactions.
• Works directly with the Retail Services Manager and local Market President to carry out strategies and policies of the Bank, relating to client experience and business development efforts.
• Represents the Bank in the local community at various civic events and volunteer efforts.

Success in this job relies on your time management skills, organization, and positive attitude. In addition, you’ll need the following qualifications:

• Must have 5+ years of banking experience, including 2+ years leading/managing a team

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance‑based bonus.

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once your part of our Cornerstone family, we’ll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone.

Equal Opportunity Employer
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