Information Co-ordinator

Overview

Join the Southern Region – where your work truly matters.

Covering Wessex, Sussex, and Kent, the Southern Region is one of the busiest and most dynamic parts of the railway. Our teams keep some of the UK's most vital passenger and freight routes moving every single day. This is a place where collaboration, innovation, and resilience are key—and where your contribution will directly impact millions of journeys. We are entering an exciting new chapter as we integrate with train operating companies under one national leadership, creating even greater opportunities to shape the future of rail.

From supporting major modernisation programmes to improving performance for local communities and enhancing safety across complex operational environments, Southern offers a fast-paced, rewarding environment to grow your career and make a real difference.

• You'll be the central hub of information within Control — making sure the right people get the right info at the right time.
• Collate & share vital info between Network Rail Control and TOC/FOC Controls
• Provide real-time train updates to internal & external customers via TYRELL, email & more
• Maintain clear, accurate & timely communications
• Keep OIS screens updated with concise, reliable info in line with company standards
• Ensure passengers, Train Operators & Network Rail teams always know what's happening
• Record notable actions in daily logs
• Produce reports & key supporting data to agreed requirements
• Work closely with the Route Control Manager to support seamless information flow
• Support Incident Controllers with the “prioritised plan” in line with PIDD ACOP requirements
• Assist the Train Running Controller in creating & sharing amended train plans during disruption
• Support Gold Command during major incidents with accurate minute-taking & information collation

• Strong communicator who can deliver clear, calm and concise information
• Good geographical knowledge of the applicable Route
• Proven knowledge of control procedures and instructions
• Skilled in Microsoft Office + Control systems (TRUST, CCIL, TRUST DA, Tyrell or similar)
• Understanding of Train Operating Companies across the route
• Strong team player with good decision-making ability
• Able to influence, stay focused and work effectively under pressure
• Appreciation of signalling, permanent way & electrification
• Knowledge of adjoining Routes
• Understanding of the commercial landscape within Network Rail & TOCs

• Perks That Pack a Punch:
  We offer excellent benefits, including:
• Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
• 75% subsidy on rail and underground season tickets.
• Up to 75% off leisure travel.
• Flexible/hybrid working arrangements.
• Volunteer leave to make a positive impact.
• Carer's leave to support those who matter.
• Healthcare Scheme, Gym Pass discounts, Cycle to work plus more.
• Generous maternity, paternity, and adoption leave.

Closing date: 23rd March 2026 — late applications will not be accepted.

Please note the recruitment process for this role is a Competency based interview.

Network Rail is a Disability Confident Leader and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. If you require reasonable adjustments/modifications, please add a note to your application.

Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.

All offers of employment are conditional upon satisfactory completion of pre-employment checks.  for more information.

Drugs and Alcohol Standard:
All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role will be enforced.