Assistant Store Leader

Assistant Store Leader – Basingstoke – Virgin Media O2

As an Assistant Store Leader you will bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day-to-day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.

You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do. Making every day better for our customers through personal experiences that count.

Location:

Basingstoke

Job Type: Full Time

Posted Date: 08-Jan-2026

Reference #: 71178

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams – jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.

• Experience working in a fast‑paced environment, not necessarily Retail.
• Experience in leading and developing teams.
• Experience delivering first‑class customer experiences.
• Experience following process and procedures.
• Experience delivering reviews and performance management.
• Experience working towards targets and driving success.

• Strong communication and listening skills.
• The ability to change and adapt to the business needs.
• Experience in using systems and following processes.
• Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to.

These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Once you’ve submitted an application, the next steps of the process, if successful, are likely to include a telephone conversation and an interview.

When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.