Marketing Operations Manager

Would you like to use your expertise and knowledge to build strong relationships, share insights with teams and drive integration across the BHF to support our vision, strategy, and fundraising priorities?

As Senior Marketing Operations Manager, you'll lead, inspire, and coach our Marketing Fundraising Operations Team, who support colleagues across the Mass Fundraising Acquisition Marketing (MFAM) and Retention and Customer Journeys (RCJ) teams. You'll help shape high-performing systems and processes, ensuring everyone achieves their objectives and key results while driving innovation and collaboration. Working closely with managers, you'll provide resourcing oversight, drive forward strategic projects with operational excellence, and ensure consistency across teams, fostering a culture that celebrates opportunity‑spotting and continuous improvement.

This role offers you the unique opportunity to work with a range of fundraising specialists, contribute to priority campaigns and projects, and play a vital part in delivering our mission. If you're ready to champion operational excellence and drive meaningful impact across BHF, we invite you to apply and help shape the future of our fundraising together.

We're looking for a motivated individual with strong knowledge of acquisition and retention marketing, fundraising legislation, sector policy and finance processes. You can lead, coach and motivate a small high‑performing Operations team, developing strategies that align with our organisational goals. Your collaborative approach enables you to communicate complex ideas clearly, coordinate multiple stakeholders, and influence outcomes. As an experienced operational manager, your project management skills include scoping, design, delivery and evaluation, with the ability to analyse data to drive continuous improvement.

You'll be comfortable using relationship and financial management systems and have a proven track record of building and maintaining relationships with stakeholders at all levels. You thrive when managing multiple projects, setting priorities and using your judgement to achieve results. If you have initiative, resilience and a growth mindset – someone committed to targets, who acts proactively and embraces innovation – we encourage you to apply.

This is a fixed‑term contract until November 2026, covering an internal secondment. Start date is as soon as possible. This is a hybrid role, where your work will be split between your home and at least one to two days per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Belonging at BHF – We celebrate and value the diversity of the communities we serve, recognising that embracing different perspectives and backgrounds strengthens our organisation and drives innovation. By fostering an inclusive environment where everyone feels respected and supported, we are better equipped to achieve our mission of helping people have a healthier heart for longer. To hear from our people, check out Belonging  people are at the heart of everything we do.

By funding research across six decades, we've helped keep millions of hearts beating and millions of families together. We're investing in ground‑breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

At BHF, we offer a comprehensive range of benefits designed to support our colleagues' wellbeing and professional growth. To find out more about our benefits you can download the Benefits document at the bottom of this page or check out what we offer – Benefits and Development pages. Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

The interview process may take place virtually via MS Teams or in‑person in our London Office (NW1 7AW
). Hybrid – London office & home. All Locations is a required field.

• Vacancy type:
  Fixed Term Contract
• Salary: £50,000 – £55,000 p/a + benefits
• Hours per week: 35