General Manager

Salary: £42,000.00 - £48,000.00 per annum depending on skill and experience

Location: Milestones Museum, Basingstoke, with travel to other HCT venues countywide as required

Hours: 37 hours per week

Type of

Contract:

Permanent

Job Description: General Manager, Milestones Museum and Basing House

Do you have the leadership skills to inspire teams and deliver outstanding visitor experiences at one of Hampshire’s flagship cultural venues?

As General Manager of Milestones Museum and Basing House, you will lead the delivery of exceptional visitor experiences and operational excellence across our flagship venue and a satellite heritage site. You’ll drive commercial and financial performance, motivate and develop high‑performing teams, and work collaboratively with colleagues across multiple departments, including central teams, to achieve ambitious KPIs. Reporting to the Head of Venue Operations, this is a key leadership role supporting Hampshire Cultural Trust’s 2030 strategy.

You’ll bring significant experience managing a large, multi‑disciplinary venue — or multiple venues — in customer‑facing operations, with a proven track record of leading high‑performing operational teams in the delivery of engaging programming for diverse audiences, events and hires. You’ll have strong financial and commercial acumen, including P&L and budget management, and you’ll be an excellent communicator with strong stakeholder engagement skills.

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 19+ attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We are committed to promoting equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work. We aim to be inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve and seeks to engage.

25 days annual leave + bank holidays (pro-rated for part time working)

7.5% Employer pension contributions

Generous occupational maternity, adoption and paternity pay

Enhanced occupational sick pay

Emergency leave scheme

Life assurance scheme (x3 annual salary)

Industry leading Employee Assistance Programme

Interest-free Season ticket loans and travel loans from first day of employment

Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)

Access to same day GP appointments for employees and their immediate family

Access to free eye tests and vouchers towards glasses for VDU use

Cycle to Work Scheme

Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)

Opportunities to learn, develop and progress

Free tea and coffee in all our venues

Team Card - Free access to our fee paying venues and discounts across café and retail.

To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.

Closing date for applications: 17 March 2026

To find out more about us visit our website and (Use the "Apply for this Job" box below)..h