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Operations Manager

Head of Complaints Operations – Hybrid Leader

Job in Basingstoke, Hampshire County, RG21, England, UK
Listing for: The AA
Full Time position
Listed on 2026-02-24
Job specializations:
  • Management
    Operations Manager
Job Description & How to Apply Below
A leading UK service provider in Basingstoke is seeking a Customer Solutions Operations Manager. This role involves overseeing the complaints operation, ensuring excellent customer experiences, and leading operational teams. Key responsibilities include improving processes, managing performance, and engaging with stakeholders. Candidates should have proven leadership experience in service environments, strong communication skills, and knowledge of operational management. Competitive benefits and a hybrid working model are offered.
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