Head of Hard Services

Reporting to: Head of Operations / Business Manager

Westgrove is seeking an experienced Head of Hard Services to lead all mechanical, electrical and building fabric operations at a major shopping centre. This is a senior, hands‑on technical leadership role with full responsibility for PPM delivery, statutory compliance, specialist contractors, budgets, and life‑safety systems.

You will play a critical role in ensuring the centre operates safely, efficiently and cost‑effectively for owners, tenants and customers.

• Lead and manage the planned preventative maintenance (PPM) programme across all M&E plant and building fabric
• Own and deliver the 5-Year PPM and lifecycle programme
• Manage all reactive maintenance through to satisfactory completion
• Appoint, manage and control specialist subcontractors in line with company and statutory requirements
• Control technical services budgets, driving value for money and operational efficiency
• Ensure full compliance with statutory inspections, certification and landlord reporting
• Maintain life‑safety systems as a top priority (fire, water, electrical, emergency systems)
• Oversee health & safety, including risk assessments, COSHH, water hygiene and safe systems of work
• Support tenant shop fits and landlord works from a technical and compliance perspective
• Lead, motivate and support the on‑site technical team, including rota management and cover when required
• Liaise closely with the Head of Operations, landlords, surveyors and tenants

• Electrical-biased background with C&G or equivalent qualifications
• Minimum 5 years’ experience in technical services management or supervision
  
  Strong knowledge of M&E systems, building fabric and statutory compliance
• Confident managing contractors, budgets and multi‑disciplinary workloads
• Solid understanding of Health & Safety legislation
• Comfortable using CAFM systems and MS Office
• Professional, organised, and able to work autonomously
• Strong communicator who can build relationships with internal teams and external stakeholders

• The opportunity to shape and lead technical service delivery
• Supportive operational leadership and a strong team culture
• A business that values professionalism, safety and continuous improvement