Duty Manager

Job Title:
Duty Manager (Lead Team Member - Fire Controller)

The Duty Manager is responsible for overseeing 24/7 operations, compliance, and maintenance of the property, ensuring smooth service across housekeeping, health & safety, operations, and facilities. They act as the Fire Controller, ensuring fire safety, emergency responses, and security protocols. The role also requires strong operational management, problem‑solving, and the ability to execute action plans effectively.

The Duty Manager plays a key role in supporting the management team, ensuring operational efficiency, compliance, and business priorities are met. The Duty Manager must conduct regular inspections to identify damages, necessary repair works, and log them into the system for timely resolution. They must also take an active role in resolving issues on‑site, not just acknowledging and responding to emails but ensuring effective follow‑up, problem‑solving, and situation control.

Additionally, they are responsible for taking ownership of maintenance and property issues, working collaboratively with other teams to control hotel operations rather than leaving tasks to others or waiting for external resolutions. The Duty Manager must also work closely with third‑party security teams to ensure smooth hotel operations and enforce security and compliance measures.

• Conducts audits, regular inspections, supervision, and reporting to management.
• Oversees daily operations and ensures efficient team supervision.
• Manages payroll costs and ensures efficient use of resources.
• Ensure rooms are ready for arrivals within required deadlines, planning time, resources, and workforce effectively.
• Take full control over housekeeping processes, arrivals, and departures to maintain efficiency.
• Conduct regular property inspections, identifying damages, maintenance issues, and necessary repairs, and logging them into the system.
• Take ownership of maintenance and property issues, working with internal teams to address concerns promptly.
• Manage housekeeping, maintenance, and operations, ensuring efficiency.
• Prioritise business needs, operational challenges, and available resources to optimise workflow.
• Conduct regular fire walks audits, checking all fire exits, alarms, and safety systems.
• Manage client requests, ensuring timely responses and accurate documentation while actively working to resolve issues and implement follow‑ups effectively.

• Serve as the main point of contact for Health & Safety, Security requests.
• Monitor and respond to stakeholder emails, ensuring not just acknowledgment but resolution of issues.
• Escalate critical operational or guest‑related issues to senior management when necessary.
• Ensure detailed record‑keeping of all email exchanges and guest requests.
• Act as an on‑site problem‑solver, taking proactive steps to control and resolve situations effectively rather than relying on email communication alone.

• Serve as Fire Controller, leading emergency evacuations and enforcing fire safety procedures.
• Conduct fire safety inspections, fire walks, and ensure compliance with all regulatory standards.
• Act as First Aider, responding to medical emergencies when required.
• Support SAEKER compliance tasks and maintain health & safety logs.

• Facilitates procurement orders and ensures proper inventory management.
• Assesses gaps in reporting and prepares templates to improve documentation.
• Oversee daily and weekly maintenance checks, ensuring timely repairs and compliance.
• Conduct regular inspections to check leaks, electricity waste, and ensure property safety.
• Liaise with contractors, ensuring timely completion of maintenance work.
• Ensure rooms do not remain out of order for more than 24 hours and coordinate maintenance solutions.
• Take ownership of operational challenges, working proactively with teams rather than waiting for issues to be resolved externally.
• Coordinate security protocols and collaborate with third‑party security teams to ensure compliance and…