Head of Operations; FTC

Reporting to the Customer Services Director, you'll be responsible for income recovery and income maximisation for customers, as well as ensuring the allocation of homes is a positive experience, minimising void loss, and working with local authority partners to understand need, demand and supply constraints.

• Management responsibility for the following functions:
  Income and debt recovery, income maximisation and allocation of homes and special projects.
• Leading high-performing teams who deliver excellent customer services, creating a customer centric performance culture that drives satisfaction and embeds a continuous improvement approach.
• Maximising income recovery and income maximisation for customers.
• Ensuring the allocation of homes is a positive experience for customers, keeping void loss within target and working with local authority partners to understand need, demand and supply constraints.
• Taking the lead in special projects as they emerge.
• Keep up to date with and respond to consumer regulatory requirements and changes within the sector.

• Excellent knowledge of income recovery and allocations within the social housing sector.
• A sound understanding of and experience held in a high-level role within the social housing environment, including regulation and emerging government policy.
• Track record of service delivery in a customer centric business.
• Proven experience of continuous improvement and transforming service.
• A strategic thinker with ability to see the 'wider picture' and create strategy accordingly.
• Vibrant and effective leadership skills gained through qualification and experience.
• Experience of leading major organisational-wide change projects.
• The ability to work to tight deadlines and motivate teams to do the same.
• Degree level qualification preferred plus a member of or working towards chartered membership of CIH.
• A clear commitment to equal opportunities, principles and practices in service provision and employment.
• Ability to travel between Basingstoke and Portsmouth offices is required.

We have an exciting opportunity for an interim Head of Operations to join our team for 12 months covering maternity leave.

• Location:
  
  Portsmouth or Basingstoke office
• Contract:
  
  12 months, full time, 37 hours per week
• Salary: £94,000 + discretionary bonus
• Contract status:
  Contract
• Employment type:
  
  Full time

• 30 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6% (We'll match employee contributions between 7% and 10%)
• Life assurance paid at x 3 annual salary
• Private medical insurance

VIVID Housing
Hampshire, NO CODE