Customer Experience Advisor | S1 | Retail Banking | Branch

Santander () is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper.

We embrace a strong risk culture and expect all professionals to take a proactive and responsible approach toward risk management.

Country:
United Kingdom

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

Santander is looking for a Customer Experience Advisor based out of Basingstoke Branch, covering Reading Market – Including Reading, Alton, Petersfield, Winchester, Andover & Eastleigh.

This is an on‑call working role, a minimum of 260 hours per annum. It is a rolling contract.

To succeed in this role, you will be responsible for:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day‑to‑day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

• Proven ability to deliver outstanding customer service either face‑to‑face or telephony (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above‑and‑beyond for customers (Preferred)
• Effective team‑working skills with a flexible, can‑do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive – personally and professionally.

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• We put 8% of salary into your pension; we’ll pay up to 12.5% if you contribute, and you can take some of our contribution in cash if preferred
• Protection for you and your family – company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• As a Santander UK employee, you can request staff versions of our products (Edge Current Accounts, Credit Cards) with no fees, and access many other deals and discounts
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work – access to a suite of apps, discounted gym and fitness, weekly online classes, flexible healthcare and mental health support
• Support for every life stage – from menopause and pregnancy to parenthood, with enhanced family leave, childcare options and tailored wellbeing support
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve
• Global growth opportunities to shape your career, learn new skills and explore possibilities across our international network

It starts with you.

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.…