IT Platform Support Engineer

Job Overview

At The AA, located in Basingstoke, England, we are on a mission to re‑invent car ownership and usage experience. As an IT Platform Support Engineer within AA‑X, you’ll be part of the UK’s largest and most trusted driving company, supporting our innovative Connected Cars platform and delivering AI‑powered car wellness solutions. This is a full‑time permanent role based in Basingstoke with hybrid working (3 office days per week) and occasional travel to London.

• Responding to and resolving incidents across our Connected Car services, including mobile apps, cloud services, and OBD device data ingestion.
• Diagnosing and troubleshooting technical issues, escalating where needed.
• Collaborating with L1 and L3 support teams to ensure seamless service delivery.
• Maintaining clear documentation in Service Now and Confluence.
• Monitoring system performance and proactively identifying issues.
• Delivering excellent customer service and contributing to our internal knowledge base.

• Foundational understanding of AWS and microservices (e.g. ECS, Cloud Watch, Lambda, S3) and exposure to monitoring tools such as Dynatrace or Contentful.
• Basic debugging experience in Java or Angular, or transferable experience with other 3rd‑generation languages such as Python.
• Familiarity with workflow and ITSM tools such as Service Now, JIRA, and Confluence.
• Experience with version control (Git Hub) and content management systems (e.g. Sitecore or Contentful).
• Aware of basic web security principles and tools like Cloudflare.
• Strong analytical mindset, clear and inclusive communication style, and ability to work both independently and collaboratively with attention to detail and customer focus.

• Annual bonus.
• 25 days annual leave plus bank holidays and holiday buying scheme.
• Worksave pension scheme with up to 7% employer contribution.
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
• Discounts on AA products including car and home insurance.
• Employee discount scheme with car salary‑sacrifice, healthcare, shopping, holidays and more.
• Company‑funded life assurance.
• Diverse learning and development opportunities.
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds and offer an inclusive environment where you can be yourself, be empowered to be your best and feel like you truly belong.