Customer Service Specialist

Customer Service Specialist page is loaded## Customer Service Specialist locations:
Basingstoke, Hampshire, UKtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
January 24, 2026 (14 days left to apply) job requisition :
833743

Job Posting End Date:
January 23

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.##
** The role
*
* Purpose:

To provide new and existing customers with an excellent on-boarding and renewal experience, whilst delivering accuracy, attention to detail and exceptional customer service within agreed timescales.
*
* Key Accountabilities:

*** Liaise in a professional manner with internal and external clients/brokers working collaboratively as a team using the most appropriate medium, e.g. telephone, email and letters etc.
* Build and maintain effective relationships with all clients/brokers.
* Follow procedures and guidelines to ensure client’s service standards are achieved in accordance with SLA and FCA requirements.
* Manage and prioritise own workflow to maintain quality of service.
* Operates within own area of accountability, escalating issues and seeking guidance when required.
* Understand and apply all legal, regulatory, information security and compliance requirements recording and escalate breaches.
* Upload monthly data files accurately, reconciling the member data raising invoices for all clients – flexible benefit, company paid and voluntary.
* Generate and send members packs (by post and email) to all clients at renewal and for new joiners.
* Dealing with both internal and external queries in a timely and effective manner.
* Maintain and develop own technical knowledge and expertise.
* Commit to own personal development taking ownership in identifying areas of training needed in order to support your future career within the business.
* Each member of staff has a responsibility to adhere to the Unum policies and procedures. In particular to ensure operational controls are carried out in accordance with laid down procedures, to ensure the ongoing mitigation of business risk. In this regard regular training should be agreed with the departmental manager / team leader.
* Ensure the continued protection of Unum’s information, by following all applicable Information Security policies and procedures and by reporting suspected weaknesses in information security controls to the Information Security Officer.
* Understand how Conduct Risk, Treating Customers Fairly, Consumer Duty, Risk Management and Solvency II Systems of Governance relate to both the role and the divisional activities and highlight any opportunities for improvement.
* Comply with Unum’s Code of Conduct and other Company Policies and Procedures as appropriate to the role.
** Required Knowledge and

Skills:

*** Good communication skills both written and verbal.
* Good numeracy skills.
* Good organisational skills.
* Ability to work under pressure and meet deadlines.
* Ability to work within a team environment.
* Flexible and able to work without supervision.
* Good IT skills including Microsoft Word and Excel knowledge.
* Good at problem solving.
* Good attention to detail.

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive,  where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to  UK# At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years.# Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance;

leave and absence management support; and behavioral health services.# Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.# Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request .
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